• Experience with Microsoft Office 365 applications and Microsft 365 Admin Center
• Experience with DHCP, DNS, Group Policy, Active Directory user accounts and groups, SSL certificates
• Phone system and audio visual experience preferred
• Technical support experience with Microsoft Windows 10 and 11 desktop operating systems
• Proficient keyboarding and computer skills
• Excellent customer service and communication
• Take initiative
• Self starter

• Resolving hardware and software issues submitted through the IT ticketing system and Help Desk phone calls.
• Managing systems/services including:
  • DHCP
  • DNS
  • Group Policy
  • Active Directory user accounts and groups
  • Mitel phone system
  • Imprivata
  • Endpoint Central
  • SSL certificates
  • Audio visual systems.
• Working in Microsoft 365 Admin Center.
• Installing, testing, monitoring, upgrading, troubleshooting and repairing computers and peripherals.
• Documenting, tracking and monitoring issues to facilitate timely resolutions.
• Works with other IT department team members in deploying, maintaining, improving and supporting IT systems and services.
• Maintains and creates documentation on systems.
• Facilitates the IT portion of New Hire Orientation.

Knowledge, Skills and Abilities

• Ability to demonstrate effective troubleshooting skills.
• Ability to demonstrate and maintain required competencies.
• Accuracy and attention to detail in performing all job duties.
• Ability to delegate to appropriate team members.
• Ability to create and maintain proper systems documentation.
• Ability to develop and maintain effective working relationships with patients, family members, and co-workers.
• Ability to effectively handle stress.
• Ability to communicate clearly both orally and in writing.
• Ability to maintain confidentiality per OMC policy.
• Ability to support networked printers.
• Proven ability to handle confidential information.
• Demonstrated ability to work independently.
• Willingness and ability to perform additional duties on an as needed basis.