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Overview:
The LaBre Law Office is looking for a compassionate and productive Intake Specialist who will focus on providing people who contact us with the ultimate customer service experience. This position will handle critical tasks to ensure all callers and visitors feel welcomed and that we care about helping them.
This is a position that balances the art and science of outstanding customer care. It requires the right combination of empathy, communication skills, attention to detail, and technical know-how. You'll play an integral role in creating memorable client experiences and helping the owner of the firm grow the business.
There will be training on the types of legal matters we handle, how we track our leads, how to use our calendaring system. However, we are looking for someone who can hit the ground running. This is NOT the right opportunity for someone looking for their first professional job or for an introduction into customer service.
Benefits:
Reporting Relationship:
The Intake Specialist works under the supervision of the Owner.
Authority:
Support employees are prohibited by the ABA’s rules of Professional Conduct and State Bar Association rules from practicing law. All work done by the Client Care Specialist must be in support of and under the direct supervision of an attorney. In dealing with clients, the Client Care Specialist must be careful not to inadvertently slip into the unlawful practice of law. This would include answering client questions about what will happen in their case or recommending that a client undertake a certain course of action during their case.
Essential Duties and Responsibilities:
Education & Experience
The Intake Specialist should have:
Confidentiality
The Client Care Specialist is bound to confidentiality regarding all matters that occur inside the law office. All members of the Michigan and Indiana State Bars are bound by the confidentiality provisions of the Rules of Professional Conduct, as are all non-lawyer assistants and independent contractors working for the Firm. These provisions include the obligation to protect from even inadvertent disclosure all information covered by the privileges that attach to attorney/client communications and attorney work product. Our Firm takes its responsibilities in this regard very seriously. Any violation of this provision is grounds for immediate termination of employment.
Key Performance Indicators
Job Type: Full-time
Pay: $17.50 - $20.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Work Location: In person
Full Time
Business Services
$86k-111k (estimate)
04/23/2024
05/27/2024
labrelaw.com
Edwardsburg, MI
<25
Business Services
The job skills required for Intake Specialist include Customer Service, Scheduling, Confidentiality, Communication Skills, Attention to Detail, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be an Intake Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Intake Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Intake Specialist positions, which can be used as a reference in future career path planning. As an Intake Specialist, it can be promoted into senior positions as a Behavior Analyst that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Intake Specialist. You can explore the career advancement for an Intake Specialist below and select your interested title to get hiring information.