9 Intake Specialist Jobs in Lafayette, LA
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Intake Specialist
$50k-65k (estimate)
Full Time
1 Week Ago
Laborde Earles Injury Lawyers is Hiring an Intake Specialist Near Lafayette, LA
Grow with us! We are featured in Inc. Magazine's prestigious 2023 Inc. 5,000 Fastest-Growing Private Companies List and are the 25th fastest-growing private company in the entire state of Louisiana!
Do you find satisfaction in helping people and making a difference in their lives and the lives of their communities? Laborde Earles is committed to providing quality representation to our clients and being fully attentive to their needs, which starts by providing the same favorable environment for our team members. Join us in standing up for our clients, with our community, by our work, and beside each other!
The Opportunity:We are looking for a highly-motivated Intake Specialist to set the bar high for effective client communication and increase case sign-ups. The Intake Specialist follows leads for potential clients and does not partake in any cold calling. This is an ideal position for an empathetic, self-starter with specific expertise in both Sales and Customer Service roles, who would like to join our growing and high performing team. As part of our Intake Team, you will support our firm wide success by signing new clients. This role requires exceptional consultative skills and a customer service orientation. A successful candidate for this role will be a social adept and sales professional who is dedicated to providing flawless execution and has a track record of building rapport with clients in a professional environment.
What Winning Looks Like:
Do you find satisfaction in helping people and making a difference in their lives and the lives of their communities? Laborde Earles is committed to providing quality representation to our clients and being fully attentive to their needs, which starts by providing the same favorable environment for our team members. Join us in standing up for our clients, with our community, by our work, and beside each other!
The Opportunity:We are looking for a highly-motivated Intake Specialist to set the bar high for effective client communication and increase case sign-ups. The Intake Specialist follows leads for potential clients and does not partake in any cold calling. This is an ideal position for an empathetic, self-starter with specific expertise in both Sales and Customer Service roles, who would like to join our growing and high performing team. As part of our Intake Team, you will support our firm wide success by signing new clients. This role requires exceptional consultative skills and a customer service orientation. A successful candidate for this role will be a social adept and sales professional who is dedicated to providing flawless execution and has a track record of building rapport with clients in a professional environment.
What Winning Looks Like:
- Accountable to process intake leads and non-lead calls in a empathetic and professional manner
- Answer non-lead phone calls and forward to the appropriate LE team member
- Process phone and email leads
- Ensure all assigned leads from various lead sources have properly and accurately been entered into Case Management System as “Intakes”
- Enter new clients into lead management system
- Daily review of the status categories to make sure leads are converted to sign-ups and cases we decided to reject are notified quickly
- Provide excellent service at all times to prospective clients
- Accountable to facilitate intake sign up, referral, and rejection steps for all assigned leads
- Sign up new clients, both on and off-site
- Ensure that all details are reviewed with Potential New Client, most importantly contact information
- Verify all parties involved & details of incident
- Set proper expectations
- Show empathy and gratitude & be respectful/professional
- Referrals:
- Manage referrals by entering details accurately and following all appropriate steps
- Follow up with referral partners on acceptance or rejection of referred cases
- Rejections:
- Ensure all rejections are documented in Case Management System appropriately
- All letters are being sent out in a timely manner
- Accountable to assist fellow intake specialists and investigators as needed
- Accentuate the Details: must be both meticulous and conscientious in daily work product staying focused and on-task
- Exercise Initiative: must have high initiative and follow-through
- Communicate: must have excellent communication skills, both verbal and written
- Be Empathetic: able to practice sympathetic listening skills with keen attention to detail with clients who are injured and scared, while still maintaining professionalism. Must be able to work as a team.
- Present Solutions: able to problem solve, follow instructions, be creative, use discretion, ask questions when necessary and be detail oriented
- Be Honorable: able to act with integrity, professionalism, and confidentiality and display good judgement
- Strategize: able to organize and prioritize effectively and efficiently with the ability to multitask in a fast-paced environment
- Be Dependable: must be punctual and reliable and an overall dependable team player
- Be Comfortable in the Uncomfortable: must be flexible to embrace change with a positive attitude as policies/procedures evolve
- High school diploma or equivalent
- Proficient in data entry and management
- 1-3 years customer service or Sales experience preferred
- Previous experience within legal, medical, or insurance industry preferred
- Spanish-speaking skills highly preferred
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
- Must have a valid driver's license for driver insurability
- Must be open to participate in on-call weekend sign-up duty as needed
- Optional companywide events allowing you to play as hard as you work, such as Crawfish Boils, Christmas parties, Retreats, and more!
- Work-life balance is encouraged as we consider 36.5 hours your full-time requirement and we rarely exceed a 40-hour workweek. We prefer you work to live, not live to work.
- We celebrate life's little (& big) moments with you from birthdays & work anniversaries to marriages and births, as well as, support you when the going gets tough from procedures/hospitalizations to loss of a loved one.
- Collaboration and team member rapport is cheered and emboldened.
- We offer many competitive benefits upon eligibility waiting periods:
- Company-paid Short-term disability & Life/AD&D
- Health, vision, dental, long-term disability, critical illness, and additional life insurance policies
- 401(k) and profit sharing options
- PTO, paid holidays (10), and paid maternity leave
- Health Savings Account (HSA), Flexible Spending Accounts (FSA), including dependent care
- Employee Assistance Program (EAP)
Job Summary
JOB TYPE
Full Time
SALARY
$50k-65k (estimate)
POST DATE
05/19/2024
EXPIRATION DATE
11/11/2024
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The job skills required for Intake Specialist include Customer Service, Case Management, Data Entry, Confidentiality, Collaboration, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be an Intake Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Intake Specialist. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Intake Specialist positions, which can be used as a reference in future career path planning. As an Intake Specialist, it can be promoted into senior positions as a Behavior Analyst that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Intake Specialist. You can explore the career advancement for an Intake Specialist below and select your interested title to get hiring information.
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