Primary City/State: Arizona, Arizona Department Name: LTC Svcs-Northern AZ-Ref Lab Work Shift: Day Job Category: Phlebotomy POSITION SUMMARY Under the direction of the area supervisor, this position’s primary responsibility is to provide coverage at multiple locations. This position may work within a Patient Service Center, IOP (Physician’s Office), Hospital, or other facility (long term care, assisted living, patient home, health fair). This position is responsible for the collection and receipt of biological specimens into the department, their proper entry into the company’s computer system, the preparation of samples for analytical testing and/or the distribution of these specimens to the proper analytical area. This includes responsibility for pre and post aspects of analytical testing. This position will also perform specified analytical testing as assigned. Follows the guidelines of the Code of Conduct. CORE FUNCTIONS 1. Provides coverage at multiple locations to include the following: 1) specimen collection 2) general laboratory specimen processing or 3) referral laboratory processing. In doing so, ensuring correct patient and specimen identification and specimen integrity by using appropriate techniques for all age criteria as required. Only staff with a high school diploma or GED may perform any specified analytical testing, i.e. Point of Care testing. 2. Enters and verifies patient demographics, location, physician data, tests requested, time and date of collection, appropriate clinical information, and all other pertinent data found on requisitions as required for processing and billing. Verifies accuracy of entered information. Verifies appropriateness of specimens received. Aliquots and labels specimens according to established departmental procedures and practices, delivers specimens to the technical area in a timely manner and / or performs initial processing and preparation of samples for transport. Performs “Triage” process as needed within Patient Service Centers. Level II will assist lead in monitoring workflow and training of new employees. 3. Focuses on quality by assuring that all work performed is accurate and complete. Completes documents legibly and accurately per site protocol. Follows established methods and practices. Maintains familiarity with departmental procedures. Uses appropriate documentation to record communications. Communicate courteously and professionally and responds accordingly. Initiates computer generated reports as required for patient reporting and quality assurance monitoring. Meets departmental standards for productivity and quality as currently defined. Level II will have knowledge of more computer functions. Actively participates in input to dept/system via committees or Six Sigma teams. Maintains acceptable specimen rejection rates and meets the departmental standards for productivity and quality as currently defined. 4. Participates in departmental financial responsibilities through the appropriate use of supplies and materials. Avoids excessive waste. Participates in department initiatives to reduce costs and improve service. Basic knowledge of billing. Commitment to error free work environment. 5. Communicates courteously and professionally with internal and external customers. Interacts with co-workers with an emphasis on teamwork and a focus on customer service. All employees must be able to work all areas/departments/shifts as assigned. Resolves basic service issues. Attends meetings and remains current with internal/external communications, i.e. e-mail, newsletters, etc. Increased knowledge of laboratory terminology. 6. Acknowledges and understands the importance of ‘Patient Rights’ and privacy (HIPAA). Promotes, supports and exhibits behavior consistent with the Mission, Vision, and Values of Laboratory Sciences of Arizona and customer-focused care. SUPERVISORY RESPONSIBILITIES DIRECTLY REPORTING None MATRIX OR INDIRECT REPORTING None TYPE OF SUPERVISORY RESPONSIBILITIES N/A SCOPE AND COMPLEXITY Responsibility may include oversight of specimen collection, processing and referral testing. Assists department manager/supervisor with managing company and department actions. Internal customers are directors, leaders, managers, supervisors and department employees. External customers are patients, physicians, pathologists, medical directors, nurses, vendors, suppliers, and laboratory service representatives. PHYSICAL DEMANDS/ENVIRONMENT FACTORS Able to stand, walk, bend, squat, reach and stretch frequently May be required to lift up to 25 pounds Must use standard precautions due to threat of exposure to blood and body fluids. Needs adequate color vision. Requires significant use of personal computer, phone and general office equipment. Needs adequate visual acuity, ability to grasp and handle objects. Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone. Requires off-site travel. MINIMUM QUALIFICATIONS Minimum age requirement of 18. Phlebotomy roles in Nevada and California require a phlebotomy certification. Basic knowledge of department resource materials. Completion of a phlebotomy program or phlebotomy experience. Position may require DHS Fingerprinting Certification or the ability to obtain fingerprint certification. Dependent on department/location, candidate must possess a valid state driver's license in the state of employment and be eligible for coverage under the company auto insurance policy. Float positions require travel and flexible hours required to work multiple locations and required to cover at mobile phlebotomy facilities/in-office phlebotomy locations with minimal notice. Must be flexible and available based on staffing requirements, weekends, holidays and overtime. May be required to work occasional on-call duties weekends, evenings and early AM. Progression through career ladder II-IV is subject to completion of career ladder requirements. PREFERRED QUALIFICATIONS Additional related education and/or experience. Bilingual (Spanish/English). Knowledge of medical terminology. DATE APPROVED 06/07/2023 EOE/Female/Minority/Disability/Veterans Our organization supports a drug-free work environment. Privacy Policy Make Great Friends and a Difference in Your Communities You’ll feel like you’re in the right place at Sonora Quest Laboratories/Laboratory Sciences of Arizona (SQL/LSA), doing great work on behalf of a healthy community. While many organizations tout “teamwork and camaraderie,” there is no denying that our compassionate, collaborative culture is a cut above the rest. Our team members work together daily to create a work environment where everyone feels supported and empowered to be their best selves and do their best work. Grow your career and see for yourself how gratifying and satisfying being a part of our team can be. You Belong Here. Sonora Quest Laboratories is a proud partner of Banner Health. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information. EEO/Female/Minority/Disability/Veterans Laboratory Sciences of Arizona supports a drug-free work environment. Privacy Policy