Work Schedule: Monday – Friday and every 6th Saturday. Hours will rotate but will work 8.5 hr shifts between 7:30am - 6:30pm.

Work Location: Ascension Columbia St. Mary's in Milwaukee, WI

Benefits: All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here.

Job Responsibilities

• Act a liaison between LabCorp, the customer base and patients
• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures
• Inquire, clarify, and confirm customer requirements and understanding of the solution
• Provide additional customer education and information as needed
• Work in multiple databases to research complex issues and questions
• Notify clients of test results in a timely and accurate manner
• Review test forms for accuracy and report any discrepancies
• Participate in activities designed to improve customer satisfaction and business performance
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Requirements

• Minimum 1 yr experience working in a clinical lab environment required
• Previous experience in a customer service role
• Experience working in a contact center/call center environment is preferred
• Prior healthcare industry, such as a physician's office or a hospital is a plus
• Knowledge of Microsoft Office suite is required
• Strong verbal and written communication skills and excellent ability to listen and respond
• Must be courteous with strong customer service orientation
• Excellent multitasking abilities required
• Must be able to work independently
• Strong flexibility and the ability to manage and adapt to changing priorities quickly

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!