Labcorp is recruiting an IT Field Product Specialist for a dynamic team in the Portland, OR area. This position will be Home based in the Portland area.

The IT Field Product Specialist position is focused on the connection between our clients, Sales, and Information Technology teams. The IT Field Product Specialist's job includes ensuring that the product supports the company's IT roadmap and strategies. There is local travel to client sites and on rare occasions travel to clients within the West Coast may be required.

Responsibilities

• Collaborate with clients to identify and implement value-added services.

• Prepare and distribute work-detailed monthly, quarterly, and yearly reports to clients

• Submit client meeting reports to the manager or supervisor

• Recommend implementation of enhanced processes

• Plan and schedule monthly meetings with clients

• Initiate measures to research and resolve client-raised issues.

• Monitor client satisfaction through follow-up on solving client issues and problems

• Maintain thorough knowledge of the business, as well as an understanding of how that impacts the other entities of contact.

• Monitor, coordinate, and communicate the strategic objectives of the business

• Work with other staff members to develop a greater understanding of the business and any issues that arise

• Collect, analyze, and utilize data and feedback to identify opportunities to improve the relationship between the business and the other entity

Qualifications

• Customer-oriented attitude

• Excellent verbal and written communication skills

• Ability to establish and nurture beneficial business relationships

• Self-motivated with a willingness to take initiative and solve complex problems

• Capability to negotiate with and influence others

• Analytically and mathematically minded to analyze data and create necessary reports

• Ability to thrive in a fast-paced and sometimes high-pressure environment

• 7-10 years experience in a Healthcare IT environment, specifically EHR/LIS focus

• Previous experience implementing Epic Applications within an enterprise environment for large Health Systems (both hospitals and clinics). 

• Knowledge of patient registration and lab order workflow configurations

• Med Tech/Lab experience desired

• HS Diploma required, Bachelor's Degree preferred with 7-10 years of relevant experience

• Microsoft Office skills required

Pay Range: $63,423 to $119,784

Benefits: All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Company bonus where applicable. For more detailed information, pleaseclick here.

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

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