LabCorp is seeking a Customer Service Support Representative to join our team in Birmingham, AL.

Schedule: Monday- Friday 8:00am-4:30pm (rotating Saturdays).

Job Duties/Responsibilities:

• Prepare laboratory specimens for various analysis and testing
• Research, troubleshoot and resolve customer and specimen problems
• Send test requests to proper location and release test results
• Assist clients with any specimen related requests or inquires
• Process specimens to be sent out to additional facilities
• Provide support to various areas of the laboratory
• Perform sample sorting, racking and retrieving
• Prepare record logs in a timely and efficient manner
• Maintain a clean and safe work environment
• Able to work in a fast paced environment
• Able to meet deadlines according to business needs
• This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently
• The Customer Service Support Representative will provide product education and handle a wide variety of task
• Act a liaison between LabCorp, the customer base and patients with a variety of questions while ensuring a world-class customer experience

Requirements:

• High School Diploma or equivalent
• Experience in a laboratory environment is preferred
• Comfortability with handling biological specimens
• Ability to accurately identify specimens
• Basic computer and data entry skills
• Strong communication skills; written and verbal
• Ability to work independently or within a team environment
• Well organized and a high level of attention to detail
• Ability to sit and/or stand for extended periods of time
• Must pass a standardized color blindness test

Benefits: All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, pleaseclick here. 

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

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