The position is responsible for transporting medical items from one location to another per our customers request. This includes loading items into vehicle, driving to a specified destination, and unloading items per company procedures. Additionally, couriers are responsible for properly maintaining all the items while in their possession.

Essential Duties and Responsibilities include the following; other duties may be assigned or requested: 

• Drives personal vehicle to transport medical items including specimen, supplies, and sensitive and confidential documents.
• Scans all locations and reports to Assistant GM when locations are missing barcodes.
• Maintains a level of 98% or greater on location scanning on routes.
• Notifies Assistant GM if route times are not attainable or if customers are requesting different times than what is in NextStop.
• Assists with training new hires when needed. 
• Loads and unloads medical items from vehicle and ensures specimens, medicines, equipment or documents are properly maintained and safely secured based on specific Company requirements. 
• Delivers the applicable items to the correct destinations in a timely manner and based on routing specifications. 
• Interacts with customers and co-workers in a courteous and professional manner.
• Maintains accurate and legible delivery records and obtains customer signatures where applicable. 
• Communicates with dispatch and management when there are delays with delivers, delivery status changes, etc.
• Assists Assistant GMs as needed.

Qualifications:

• Drives personal vehicle adhering to safety and efficiency guidelines.
• Must be HIPAA and OSHA compliant at all times.

• Has knowledge of locating customer locations utilizing a GPS or a map. 
• Knowledge of basic math.
• Skilled in reading, comprehending, interpreting, and executing simple instructions.

• Possesses strong interpersonal and communication skills.
• Ability to work under minimum supervision.
• Ability to manage time and complete daily tasks.
• Demonstrates strong work ethic, integrity, and a high level of attention to details.
• Command of written and spoken English
• Must possess valid Driver’s License
• Reliable transportation and good driving record are a requirement.

Competencies:

• Customer Service – Works well with customers, promotes a positive image of the company, strives to resolve issues raised by customers.
• Dependability – Meets deadlines, works independently, accountable, maintains focus, punctual, good attendance record.
• Attendance – Maintains an acceptable attendance record (minimal tardiness and absences, notifies supervisor in advance of scheduling conflicts).
• Sense of Urgency – Meets deadlines, establishes appropriate priority, gets the job done in a timely manner.
• Communication – Communicates well, has good listening skills. 

Physical Standards:

Employee must be able to walk, bend, reach, climb, and lift 25 pounds or more. The physical demands here are representative of those that must be met by an employee to successfully perform the essential job functions of this position. Reasonable accommodations may be made to enable individuals with legally recognized disabilities to perform these essential functions.

• Frequent driving and getting in and out of the vehicle.
• Frequent walking, climbing, bending stooping, reaching and lifting 25 pounds or more
• Wearing appropriate attire and footwear that provides comfort and support while driving, bending, stooping, climbing and lifting.

• Must be able to hear with specific vision abilities which include close vision, distance vision, depth perception, and ability to adjust focus. 
• The position is subject to inside and outside environmental conditions.