Overview: We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and provide exceptional customer service. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you. Duties: - Greet guests with a warm and welcoming demeanor - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries - Assist guests with reservations, changes, and cancellations - Provide information about hotel amenities, local attractions, and dining options - Handle guest complaints or concerns in a timely and professional manner - Maintain a clean and organized front desk area - Collaborate with other hotel departments to ensure guest satisfaction Experience: - Previous experience in guest services or a similar role preferred - Familiarity with phone systems and hotel reservation software is a plus - Bilingual or multilingual skills are highly desirable - Excellent communication skills, both verbal and written - Strong customer service skills with the ability to handle difficult situations tactfully - Attention to detail and ability to multitask in a fast-paced environment - Knowledge of hotel operations and procedures is beneficial Benefits: - Competitive pay based on experience - Opportunities for career advancement within the hotel industry If you are passionate about providing exceptional guest experiences and thrive in a dynamic hospitality environment, we encourage you to apply for the position of Front Desk Agent. We look forward to reviewing your application.

Job Types: Full-time, Part-time

Pay: $13.50 - $15.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Evening shift
• Night shift
• Rotating weekends
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Carter Lake, IA 51510: Relocate before starting work (Required)

Work Location: In person