March 22, 2024

La Marzocco USA is hiring a Technical Support Team Member!

Why work at La Marzocco USA?

At La Marzocco, we pride ourselves on our artisan heritage, our passion for coffee, and commitment to our customers. As a leader in coffee equipment technology since 1927, La Marzocco is committed to the craft of hospitality, the pride of service, and the humility of our responsibility to future generations. Located in the Ballard neighborhood of Seattle, WA and with satellite offices and warehouses in multiple cities across the United States, La Marzocco USA carries the proud traditions of our Italian heritage while offering a modern work environment and a dedication to fostering personal and professional growth for all employees.

What we offer you:

• A generous benefits package including health, dental, life/disability, and retirement
• Employee reimbursement program for qualified green and wellness items
• Employee discounts
• Generous PTO

How you’ll have an impact at La Marzocco:

The Technical Support Team Member position will be responsible for providing technical support and excellent customer service across the La Marzocco, Modbar, Mazzer and Mahlkonig product lines to our business partners, service companies, and customers across the USA. This person will also work closely with the Sales Team and Technical Account Managers across the country to continually improve our outstanding level of customer service and technical support.

A typical day as a Tech Support Team Member might include a mix of the following:

· Provide high-level customer service via phone, email, video, and in person support to external LM customers and internal personnel.

· Help customers with parts identification, part orders and parts replacement for an extensive list of products and product ages.

· Engage with the Quality Assurance team in the bench testing facility with hands and eyes on our equipment to assist in providing customer support.

· Help identify, maintain, and educate a network of premier service providers to assure the best possible onsite service for our equipment.

• Implement analytical and creative thought processes to diagnose and solve a wide range of issues that may occur with our products in the field.

The details:

· Location: Seattle, WA, on-site in Ballard

· Salary Range: $26.00-$30.00/hour depending on experience, with 5% bonus opportunity

· Schedule: M-F 40 hours/week. The call center operates 6am – 5pm. Final work hours to be scheduled with the manager. Occasionally, there will be a need for additional hours based upon increased workload demands, travel, or events.

· Reports to: Technical Support and QA Manager

· Physical requirements: Ability to sit and stand for long periods of time, walking at a quick pace, reaching, climbing, stooping, kneeling, lifting up to 50 pounds

What you’ll bring to the table:

· At least 3 years of experience in customer service, the coffee industry or as a field service technician in a related field.

· High level of mechanical proficiency, technical skill and experience; Knowledge and familiarity of La Marzocco parts and machines; Practical knowledge of electrical – the ability to communicate basic electrical theory, safety, and troubleshooting for AC/DC, power distribution, low voltage and signal communication; Practical knowledge of mechanical and hydraulic systems – including fasteners, piping systems, fitting types, and components of espresso machines.

· Functional knowledge of boiler operation and theory. Understanding of water for coffee and its effects on equipment. Knowledge of coffee/brewing methods.

· Proficiency in workplace safety. OSHA training a plus

For new hires, we strive to make competitive offers allowing the new employee room for future growth. The exact base salary is determined by various factors including experience, skills, education, geographic location, and budget.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes employees with a range of backgrounds and experiences. We believe this enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA , veterans and persons with disabilities are encouraged to apply.

Qualified Applicants should send their Cover Letter and Resume to:

La Marzocco Human Resources

jobs.usa@lamarzocco.com

Job Type: Full-time

Pay: $26.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation package:

• Hourly pay
• Yearly bonus

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Seattle, WA 98107: Relocate before starting work (Required)

Work Location: In person