Description

The Cafe Manager builds a healthy business and a healthy culture within their cafes. Ensure the operational needs of the cafe are met while also supporting and providing leadership to the team members of the cafe. Enjoys working in a fast-paced café environment and can effectively work under pressure. In this role, they will work with and develop a team of baristas to provide the exceptional customer service and quality coffee experience that La Colombe has built its reputation on. The La Colombe Cafe Manager possesses a high sense of responsibility, quality, ethics, and integrity.

PEOPLE & CULTURE Build team and maintain engagement by providing an excellent employee experience.

• Communicate proactively, professionally, and positively with the team and guests. 

• Oversee the hiring, training, and development of all new and existing team members, including bi-annual performance review assessments. 

• Attend all cafe management required virtual and in-person meetings - both market and channel

• Follow up consistently to build and maintain trust.

• Demonstrate compassion and care in relationships with teams while setting clear expectations and accountabilities.

• Confront, diffuse, and resolve difficult situations in a proactive, objective, and solution-oriented manner. 

• Coach team to meet standards, perform well, and treat one another respectfully. 

BEVERAGE QUALITY Ensure teams consistently meet drink standards and serve beverages in a timely manner.

•  Coach baristas to improve drink preparation skills. 

• Work with other Cafe Managers, top-tiered baristas, and Technical Department to achieve quality control from a technical perspective (brewing devices, water quality, TDS measurements, etc.)

• Scheduling regular cuppings to help promote general coffee knowledge.

• Work collaboratively with the market trainers to ensure that all employees are bar-trained up to La Colombe’s beverage standards. 

BUSINESS OPERATIONS Responsible for the day-to-day operational success of the cafe

• Correct time cards and submit payroll in a timely manner according to market expectations

• Ensure all small wares, cleaning supplies, and general needs for the cafe are purchased as needed.

• Coordinate and maintain all vendor delivery schedules and escalate concerns.

• Effectively communicate with the team regularly to address any quality control, procedural or workflow issues/changes.

• Manage all scheduling for business operations needs and adjust as needed for Labor % of sales

• Refine and continually improve processes for waste management, and monitor waste for milk, coffee, food, goods, etc.

• Successfully address all customer service concerns and monitor and reply to Square feedback as required.

• Work on the floor to oversee the quality of service, product, and employee engagement.

• Oversee and coordinate all repairs and maintenance for cafe in partnership with Market Leadership and Cafe Ops.

• Oversee and maintain high cleanliness standards for cafe.

BUSINESS MANAGEMENT Carefully, thoughtfully, and craftily curate the La Colombe experience in the cafe. 

• Continuously works on business development in strategy in all aspects, including but not limited to boosting relationships with local organizations and entities, product display and initial roll-outs, and other related tasks. 

• Responsible for managing the P&L of the cafe - COGS and labor metrics, and monthly, quarterly, and annual sales goals. 

• Complete monthly inventory

• Submit and review invoices regularly and escalate concerns as necessary

• Work with daily cash, POS system, submit sales to HQ, and review weekly sales with the management team. 

• Build sales consistently and deliberately while managing controllable costs skillfully and effectively.

• Fulfill weekly bank deposit procedures and expectations.

HOSPITALITY Cultivate and create an environment that is passionate about hospitality. 

• Educating baristas so that they are fluent with the La Colombe mission and culture as well as the story of our coffees. 

• Build relationships with guests by communicating warmly and authentically. 

• Lead team members in hospitality training standards and best guest experience.

• Seek opportunities to engage with guests and exceed expectations.

• Deliver timely, professional, and knowledgeable service.

HEALTH & SAFETY Follow all health and safety protocols and meet cleanliness standards. 

• Ensure that all safety protocols are followed even when you are not present. 

• Ensure safety, harassment, injuries or any other issues brought to your attention are reported and addressed immediately, escalating to the district manager when necessary. 

• Complete Monthly Health Inspection Checklist and maintain food service manager health certificate. 

• Create any relevant checklists to ensure the proper maintenance and well-being of the cafe.

Qualifications

REQUIREMENTS

• Food Service: 3 years of food service experience.

• Years in Management: 2 years minimum in a hospitality setting.

• Interests: An enthusiasm for specialty coffee.

• People skills: Dealing with the public and team proactively, professionally, and positively.

• Communication: Positive and professional communication skills, both written and verbal.

• Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays.

• Ownership: Takes initiative, is personally driven, and takes pride in business. 

• High attention to detail with the ability to multi-task and prioritize effectively.

PHYSICAL REQUIREMENTS

• Ability to bend, twist, squat, reach, crawl, push/pull, climb stairs, and stand without limitation for long periods of time.

• Ability to lift and/or carry 50 lbs or more on a consistent basis.

• Frequently required to use hands.

• Basic understanding of computer POS Systems, along with basic math skills.

• Reading, writing, and oral proficiency in the English language.