Lab Technician

Full Time | Hourly

Phoenix Health Center

We’re committed to compassionate care for all. Our patients. Our employees. You.

At La Clinica, we love our patients and enthusiastically treat them with the same care, respect, and dignity that we would our friends, family, and neighbors because that's who they are. If this appeals to you, La Clinica might be the right place to build your career. We’re looking for the right team members to treat our patients with this level of care.

We extend our commitment to compassionate care to our employees as well. We invest in our employees' lives through competitive pay, comprehensive benefits packages, and easy access to personal and professional wellness.

The Lab Technician performs medical laboratory tests, procedures, experiments, and analyses to provide data for diagnosis, treatment, and prevention of disease by performing the following duties.

Accountabilities Include:

Performs Essential Job Duties

General Responsibilities:

• Obtains and prepares patient samples for analysis.
• Maintains an accurate, readable record log of all laboratory orders / functions for in-house and outside laboratories.
• Conducts chemical analysis of body fluids such as blood and urine to determine presence of normal and abnormal components, slide preparation, use of the centrifuge and other basis lab skills.
• Interacts and collaborates with each Care Team to facilitate smooth patient flow.
• Reports test results to providers in a timely manner.
• Performs quality control studies to ensure accuracy of clinical data per manufacture guidelines.
• Documents all pertinent patient data and actions taken in the patient record in a concise, accurate and legible fashion.
• Performs routine preventative maintenance on assigned instruments and equipment according to established schedule and procedure.
• Verifies instrument functioning by checking and calibrating specific lab instruments and documents data.
• Records on instrument logs any repairs, replacement, and maintenance needed of equipment.
• Assures lab encounter slips are completed accurately.
• Provides training to rotational students.
• Orients and trains new clinical services staff to laboratory functions, reports progress to Clinical Coordinator.
• Manages clinic lab pool in-basket and follow-up in a timely manner.
• Conducts daily overdue results audits to assure that patients lab results are resulted in a timely manner.
• Works with patients on outstanding lab orders and assists in removing barriers to obtaining lab services.
• Maintains records and documentation for procedure competency and to meet CLIA requirements and regulations.
• Completes assigned trainings via La Clinica’s learning module system (Relias) by required due date.
• Orders and manages laboratory inventory and supplies.

Care Team Responsibilities:

• Process prescriptions refills and authorizations as directed by a provider.
• Schedules and cancelling of medical appointments.
• Takes Care Team telephone calls and messages and provide feedback and answer to patients/providers/pharmacy.
• Provides outreach phone calls to patients to engage in their care and overall health.
• Assists the Care Team in screening patients for Social Determinants of Health and provide education and support on community resources.
• Manages Care Team Message Pool In-Basket.
• Cleans, disinfects, and sterilizes medical instruments and package instruments accordingly.
• Conducts daily/weekly/monthly autoclave maintenance according to manufacture guidelines.
• Distributes surveys to patients when applicable according to individual procedures.
• Monitors and download temperatures for vaccines and medications.
• Assists the team in ordering and maintaining inventory of clinic medical and office supplies.
• Other duties as assigned.

Equity Statement

At La Clinica, we commit to engage everyone in a welcoming, respectful, and loving way and to maintain the dignity and value of all people above everything else. These standards align with our organization’s vision of absolute excellence, open-hearted community, and well-being for all.

Customer Service:

Develops and maintains professional, support-oriented working relationships with patients, employees, team members, and community partners. Demonstrates continuous improvement in achieving “developing” and “fully competent” levels of La Clinica’s Behavioral Standards.

Follow La Clinica’s SERVE standards and they are the following:

• Service: I provide, helpful service focused on the needs of others.
• Empathy: I welcome and connect with you on a personal level.
• Relationships: I create partnerships, working a way that benefits everyone.
• Value: I recognize the importance of others and treat everyone with respect.
• Excellence: I go above and beyond to deliver an exceptional experience.

Qualifications:

Must be able to interact with a variety of individuals at various levels under stressful circumstances while exercising sound judgement, tact, and diplomacy; work productively both independently and in a team setting; communicate with clarity, both verbally and in writing to groups and individuals.

Education and/or Experience:

Required:

• Minimum: High School Diploma
• Three to five years of experience in related medical field
• BLS HealthCare Provider (First Aid/CPR)
• Excellent interpersonal communication and problem-solving skills
• Skills to intervene and promote reconciliation, compromise and positive outcomes in difficult interactions
• Skilled at using electronic health records as applicable to area of work (EPIC)

Preferred:

• Associates degree in related field
• Lab Technician Certification
• Basic knowledge of adult learning models

Equity Statement:

At La Clinica, we commit to engage everyone in a welcoming, respectful, and loving way and to maintain the dignity and value of all people above everything else. These standards align with our organization’s vision of absolute excellence, open-hearted community, and well-being for all.

For more information, please visit our website at: https://laclinicahealth.org/patients/approach/

Applications will be reviewed by the appropriate Department for interview; those selected must be able to provide proof of legal right to work in this country. La Clinica is a drug free work environment. Equal Opportunity Employer. La Clinica complies with the Americans with Disabilities Act. If you consider yourself disabled and desire assistance in the application process, please contact the Human Resources Department