Position Title: Customer Service Coordinator
Location: Rocky Hill, CT - 06067

Onsite job

Description:

The qualified candidate will be an integral part in the continued success and growth of the Service Department. This position requires a high energy level with a focus toward customers and a strong desire to succeed. Scheduling general service calls, preparing and invoicing service calls. Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections.

Duties: ·

• Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system.
• Communicate with our Service Resource Center for all service calls.
• Take ownership of service calls from creation of service requests through service completion, escalating issues to supervisors and technicians as needed.
• Reassign work as needed, making judgments based on current workloads & priorities.
• Regular contact of customers to communicate status changes.
• Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.

Required:

• High School or equivalent 3 years experience in customer service/dispatching.
• Proficient with computers, Windows applications (Oracle experience a plus).
• Good organizational skills, attention to detail and excellent communication skills are required.

Job Types: Full-time, Contract

Pay: $26.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Rocky Hill, CT 06067 (Preferred)

Ability to Relocate:

• Rocky Hill, CT 06067: Relocate before starting work (Required)

Work Location: In person