The Maitre'd at Kiki on the River will be responsible for ensuring exceptional guest service and smooth restaurant operations. They oversee the front-of-house staff, manage reservations, coordinate seating arrangements, and handle guest inquiries and complaints.
The Maitre'd will play a crucial role in maintaining the restaurant's reputation for high-quality service and ensuring an unforgettable dining experience for our guests.

Key Responsibilities:

1. Guest Relations:

   • Greet guests as they arrive and thank them as they leave.
   • Ensure guest satisfaction by addressing any concerns or complaints promptly and professionally.
   • Assist guests with special requests and accommodations.

2. Reservations Management:

   • Manage and organize restaurant reservations through the booking system.
   • Coordinate with the kitchen and service staff to ensure timely and efficient seating.
   • Maintain accurate records of reservations, guest preferences, and special occasions.

3. Seating Coordination:

   • Assign guests to tables and optimize seating arrangements based on server sections and guest preferences.
   • Monitor and manage table turnover to maximize restaurant capacity and guest satisfaction.
   • Coordinate with the kitchen and service staff to ensure smooth flow of service.

4. Staff Supervision:

   • Supervise and train front-of-house staff, including hosts/hostesses and servers.
   • Schedule and coordinate staff shifts and breaks.
   • Ensure staff adherence to restaurant policies, procedures, and standards of service.

5. Communication:

   • Maintain open and effective communication with the kitchen and service staff.
   • Relay important information, such as special requests or dietary restrictions, to the appropriate team members.
   • Coordinate with management on daily operations and special events.

6. Administrative Tasks:

   • Manage the restaurant's waiting list during peak hours.
   • Prepare and present daily reports on reservations, seating, and guest feedback.
   • Assist in maintaining the cleanliness and organization of the host/hostess stand and front-of-house area.

Qualifications:

• Previous experience in a similar role in a high-end restaurant or hospitality setting.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficiency in reservation management software and basic computer skills.
• Knowledge of food and beverage offerings, as well as restaurant operations.
• Ability to work evenings, weekends, and holidays as required.

Personal Attributes:

• Professional demeanor and appearance.
• Strong leadership and team management skills.
• Ability to remain calm and composed in high-pressure situations.
• Passion for delivering exceptional guest service.
• Attention to detail and commitment to excellence.

To Apply: Interested candidates should submit their resume and cover letter detailing their relevant experience and qualifications.