You haven't searched anything yet.
Description
Under limited supervision, handles a variety of incoming customer calls and fulfills customer needs to ensure customer satisfaction. May respond to e-mail inquiries. Calls are non-routine and require deviation from standard screens, scripts, and procedures.
Handles situations which may require adaptation of response or extensive research according to customer response.
Resolves problems escalated through lower staff levels.
Coordinates with a wide variety of functions within the company and provides liaison with customers during post delivery times. Typical activities may include reviewing warranty claims, discussing product capabilities and problems in light of customer needs, and providing special pricing for non-standard warranty items and repairs.
Resolves problems and discrepancies regarding shortages, over shipments, defective products, repairs and the like.
Resolves return credit problems.
Uses computerized system for tracking, information gathering, and/or troubleshooting.
May perform activities within product service, repair, consumer relations, warranty claims and similar areas.
May provide work leadership to lower level customer service staff.
May assess needs and suggest/promote alternative products or services.
Customer service is the primary function, but may include minimal selling or promotion of products or services.
Requirements
Requires a high school diploma or an equivalent combination of education and experience.
A bachelor's degree or equivalent is preferred.
Requires at least 4 years related experience.
Excellent written and verbal communication skills, including effective listening skills.
Ability to learn and understand technical terminology.
Must be able to work in a fast - paced goal-oriented environment.
Able to handle multiple tasks, stay organized, and focused on details.
Requires extensive knowledge of the organization, products and services.
May require advanced problem solving.
Requires ability to navigate a computerized data entry system or other relevant applications.
Full Time
$34k-42k (estimate)
05/04/2023
04/26/2024
The job skills required for Customer Service Specialist II include Customer Service, Troubleshooting, Leadership, Data Entry, Verbal Communication, Promotion, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist II positions, which can be used as a reference in future career path planning. As a Customer Service Specialist II, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist II. You can explore the career advancement for a Customer Service Specialist II below and select your interested title to get hiring information.