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When you join Kyocera Document Solutions (KBA Document Solutions LLC) you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best-in-class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.
In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work since 2021. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do, and enjoy the people they work with.
As a Dispatcher, you will handle all the day to day interactions with customers for service and supply requests. Will work with the technicians to manage the call load in order to provide a high level of efficiency and customer satisfaction.
The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.
• Receive incoming customer service call requests via phone, email and online. Process requests into computersystem.• Maintain call center database• Monitors open calls and field technician call loads• Manages call assignments to ensure the best response times and customer satisfaction• Receives incoming customer supply requests via phone, email and online. Process orders in the computer system• Works with the courier, parts department to make sure deliveries of parts, etc. are coordinated between the main office and the service technician
Required:• 1-2 years dispatching, order processing or customer service related experience• Great customer service• Professional, courteous and personable• Good listening and verbal communication skills• Basic computer skills/data entry• Capable problem solver and sensible• Positive and professional attitude, works well with others• Good time management• Ability to work independently as well as part of a team
Note: This is a general description of the duties and responsibilities most frequently required of this position. The company may from time to time request that the incumbent perform other related tasks and assume reasonableresponsibilities that have not been specifically included in this description.
The typical pay range for this role is $50,000.00-$59,000. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.
Other
$55k-73k (estimate)
11/24/2023
05/25/2024
kyoceradocumentsolutions.co...
<25
The job skills required for Dispatcher include Customer Service, Data Entry, Time Management, Verbal Communication, Computer Systems, Call Center, etc. Having related job skills and expertise will give you an advantage when applying to be a Dispatcher. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Dispatcher. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Dispatcher positions, which can be used as a reference in future career path planning. As a Dispatcher, it can be promoted into senior positions as a Limousine Chauffeur III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Dispatcher. You can explore the career advancement for a Dispatcher below and select your interested title to get hiring information.
If you are interested in becoming a Dispatcher, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Dispatcher for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Dispatcher job description and responsibilities
Dispatchers are generally responsible for coordinating with the customers regarding the delivery status of the products and providing precise logistics and the fastest transportation routes to the professional drivers to ensure smooth and timely deliverie
02/07/2022: Vincennes, IN
Dispatchers may dispatch calls for truck drivers, delivery drivers, and emergency responders like medical professionals, firefighters, and police crews.
12/30/2021: Oklahoma City, OK
A dispatcher selects the vehicle type according to the delicacy, frangibility, and rigidity of the material.
02/03/2022: Oklahoma City, OK
A dispatcher must think fast, consider many different options, and above all else try to keep himself calm.
02/02/2022: Las Cruces, NM
A good dispatcher must be able to coordinate trip schedules, manage routes, and handle calls and requests from operators, third-party vendors, and their supervisors.
12/12/2021: Pittsburgh, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Dispatcher jobs
Getting training and certification as a truck dispatcher.
01/02/2022: Evansville, IN
Communicate with all parties before & during the job and getting feedback and updates.
12/25/2021: Eugene, OR
Complete a City employment application.
01/04/2022: Manchester, NH
Dispatchers should use an understanding tone and approach when communicating with callers.
01/03/2022: Las Cruces, NM
Previous experience as a Call Receiver/Dispatcher for law enforcement 911 calls.
03/06/2022: Tucson, AZ
Step 3: View the best colleges and universities for Dispatcher.