Overview

When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being.” Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.

In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. has been officially certified a Great Place to Work since 2021. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do and enjoy the people they work with.

As a Data Analyst – Print Contract Management Specialist, you will be responsible for developing and implementing data analyses on the profitability of the Direct Sales Service Contracts. Additionally, you will be responsible for identifying issues within each operation and developing solutions to ensure contract profitability. The position is also responsible for overseeing the Maintenance Contract Process within the Direct Channel to include Service Contract creation, termination, and invoicing as well as the meter collection process to ensure invoicing is completed accurately and in a timely manner.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.

Responsibilities

Identify underperforming machines and service contracts across the Direct Subsidiaries’ fleet of machines. 

Develop reporting that proactively notifies account managers and Subsidiary Leadership of low performing machines. 

Develop corrective action plans to improve profitability of low performing machines and track progress.

Ensure contracts bases, escalations, and other critical terms are in place and enforced. 

Provide comprehensive visibility of the fleet including progress reporting and customer responses. 

Define new process improvement opportunities related to contract management and enforcement. 

Field questions and inquiries from Direct Channel staff regarding service contacts.

Interface with the Direct Channel Contract Administrators to ensure corrective actions are implemented.

Qualifications

Required:

Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information.

Strong knowledge of and experience with eAutomate.

Strong knowledge of and experience with CEOJuice. 

Proven strong problem solving skills.

Proven working experience as a Data Analyst or Business Data Analyst.

Ability to create and present impactful presentations that effectively deliver strategies, results, issues, progress updates.

Advanced knowledge of Excel including the ability to use Pivot Tables, V Look Ups, and Calculations, to efficiently process large quantities of data.

Excellent computer skills, strong interpersonal and administrative skills.

Excellent verbal and written communication.

Proficiency with the English language is required.

Ability to interact with all levels of management.

Physical requirements: sitting and working with computer, bending, filing, and light lifting.

Preferred:

Bachelor’s degree.

5 Years Experience within the office product industry.

Note

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.

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