• Answer phone calls, take messages, and forward them to the appropriate person when necessary.
• Provides callers with information such as company address, directions to the property location, property fax number, website, and other related information.
• Type, make copies, send, and receive faxes.
• Assist walk-in residents in their concerns and complaints.
• Assist in preparing correspondence that needs to be mailed and / or faxed.
• Retrieve records as needed.
• File resident and guest information, documents, and correspondence.
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Provide new residents with resident decals once they've provided the needed criteria.
• Update and maintain filing system.
• Place work orders and / or request services from property vendors.
• Distribute incoming mail and / or open it when necessary.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.

Position Type / Expected Hours of Work

This is a full-time non-exempt position. Schedule of the position will be determined by the property and / or department.

This schedule may change to accommodate the business needs of the property.

Required Education and Experience

• High School diploma or GED
• Previous experience working in a similar role with computers and software used in an office environment.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write professional and business correspondence.
• Ability to effectively present information in one-on-one and small group situations to other employees of the organization.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

KW Property Management & Consulting is a drug-free workplace.

Last updated : 2024-05-24