Job Overview:
We are seeking a highly motivated and experienced Brand Manager to join our team. As a Brand Manager, you will be responsible for interdepartmental and customer communications surrounding the development, launch, continued success and support of all Private Labeled products. This is not a sourcing or research and development position. You will work closely with the Product Development and Sourcing teams to supply customers with privately labeled items to suit their needs. Collaboration on price-setting, development of targets and timelines, form completion and documentation, customer onboarding, and support coordination for launched items will be required. You will assist Customer Relations to find solutions for more complex or technical issues and create standard operating procedures and best practices for all of your possesses.

The ideal candidate will have a strong background in relationship management, strategic planning, and sales.

Responsibilities:
Collaborate with the Sales team to assess private label needs by customer

Conduct market analysis of branded competitors' products for initial price comparisons

Manage onboarding with thorough internal communication on distribution to strategic corporate accounts to ensure a successful product launch

Coordinate with VP of Sales on all international private label needs from inception to post-launch support

Oversee any private label product complaints and communicate progress and resolution with the Sales and Customer Relations teams

Complete all paperwork coordinating with internal teams to ensure proper item and customer onboarding, setup, distribution, and successful launch

Interact effectively to address customer inquiries, which may require delegating to other departments to resolve and communicate findings to the Sales Team

Cultivate customer engagement and promote best-in-class service experience

Create standard operating procedures and best practices for all processes

Attend occasional tradeshows or meetings as required

Other duties as assigned

Requirements:
Veterinary industry background preferred

Bachelor’s Degree or relevant experience, in Animal or Veterinary Science or a related field preferred

Proven experience as a Brand Manager or similar role

Exceptional customer relationship management and service abilities

Strong organizational, strategic, and project management abilities

Ability to work effectively, with great attention to detail, in a fast-paced environment

Exceptional communication and interpersonal skills, utilizing professional judgment and discretion

Excellent written and verbal communication skills in English

Proficient in Microsoft Office Suite, specifically Excel

High comfort level with numbers, excellent analytical skills with the ability to interpret data and make data-driven decisions

Proficient with enterprise resource planning systems and sales management systems

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

• 401(k) 3% Match
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• On-site gym
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Veterinary: 2 years (Required)

Ability to Commute:

• McKinney, TX 75069 (Required)

Work Location: In person