2 Sea Logistics LCL Operational Care Specialist Jobs in Baltimore, MD

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Sea Logistics Customer Care Specialist

Kuehne & Nagel Logistics, Inc.

Baltimore, MD | Full Time

$53k-67k (estimate)

1 Week Ago

Sea Logistics LCL Operational Care Specialist

Kuehne + Nagel

Baltimore, MD | Full Time

$46k-61k (estimate)

1 Week Ago

Sea Logistics LCL Operational Care Specialist

Kuehne + Nagel Baltimore, MD

$46k-61k (estimate)

Full Time | Transportation 1 Week Ago

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Kuehne + Nagel is Hiring a Sea Logistics LCL Operational Care Specialist Near Baltimore, MD

Highest quality of Customer Service. Responsibilities include maintaining communication with vendor, shipper, customer, carrier and Kuehne Nagel overseas offices throughout the process.
Work with team members to establish customer profile and credit terms.
You will manage all customer contact at file level regarding exceptions.
You will increase customer service satisfaction and business share through quality customer contact.
Responsible to review original quotation and ensure that an updated quotation matching to the actual cargo specifications is presented to the client.
Consult shippers on compliance matters and regulatory obligations to help source proper SLI (shipper letter of instruction) information.
You will coordinate with shippers, truckers and carriers (SaCo Gateway / Co-loaders) for the export of shipments; complete process of shipment including arranging for cargo collection and inland transportation, booking, document preparation (bill of lading, billing invoice, certificate of origin and/or AES if applicable), forwarding, follow up with tracking and tracing, data quality requirements, FSL, problem identification/resolution where capable/authorized.
Action booking according to myKN Quote & Book process, including linking of QBT-Nr. to the actual booking allowing customer visibility on myKN Track.
Ensure highest level of data quality by processing the shipment accurately Review and ensure alignment of shipping instructions and to clarify any deviations/conflicts.