Position Description:
For over 50 years KS StateBank has been the bank of choice for many in the Manhattan community largely because of our employees. Across all departments, our employees are focused on creating positive experiences for our clients by providing incomparable knowledge, outstanding solutions, and exemplary service. We are currently hiring for a Retail Manager to lead the retail team at our Westloop branch as we grow and build on our success.
Were always on the lookout for people that can embrace the ever-changing world of banking in a dynamic, collaborative, and innovative way. Our Retail team is the face of the Bank, focused on building quality relationships and protecting the financial security of our clients. As a Retail Manager, you will have the opportunity to lead a team of retail bankers and to build and maintain strong relationships with our clients by ensuring that they have an excellent experience.
We are looking for someone with proven leadership skills that can create a positive work environment for the team and promote a culture of exemplary client service through example, guidance and motivation. Those who enjoy working as a team to make sure that work is completed accurately and efficiently will find themselves in a supportive environment. If you: strive for consistent, quality work; enjoy solving problems; and have the ability to easily accept change, this may be the job for you.
Wages start at $48,000 to $68,000 per annum based on experience. Employee benefits include 401k, health, dental and vision insurance and paid time off.
Job Responsibilities:
Treat clients and bank employees with an exceptional degree of respect, inspire the trust of others, work ethically and with integrity, uphold organizational values, accept responsibility for own actions and those of subordinate employees
Offer leadership, training and supervision of branch employees; provide a superior level of client relation and promote a culture of exemplary service through example, guidance and motivation
Pursue the professional development of subordinate staff through excellent communication skills, both verbal and written, along with delegation of duties to assure a highly cross trained staff; participate in and require employee participation in bank-provided training
Perform personnel actions including performance appraisals, disciplinary actions and interviewing candidates for employment
Maintain complete knowledge of bank's products, services and delivery channels: know the "subject matter experts" across the range of bank operations
Provide for the all-inclusive administration of branch functions, including the coordination of staffing and required resources; direct and participate in day-to-day branch operations; maintain knowledge and ability to perform substantially all branch functions; assume direct responsibility for branch functions in absence of staff members or as otherwise required
Review and approve or deny large and/or unusual transactions; maintain oversight of activities and provide for employee awareness to mitigate potential losses resulting from incomplete, erroneous or fraudulent transactions
Intercede in and resolve complex inquires, requests or transactions; consistently apply superior decision making techniques pertaining to inquiries, approvals and requests as they apply to policies and procedures, keeping within assigned approval limits and using these instances as learning tools for employee development
Provide for and enforce controls over cash, vaults, negotiable instruments and confidential bank and client information in accordance with bank policies; ensure timely balancing/reconciliations and the completion of related documentation
Ensure the communication and implementation of bank policy and procedure changes; provide for and coordinate appropriate staff training
Instill and maintain an effective referral and sales environment through ongoing staff education of banking products and services; investigate and follows up on significant changes in status of existing clients; motivate and monitors staff in cross selling and product presentation: meet with clients to discuss needs or concerns and outlines appropriate services
Engage in business development activities and solicitation of new consumer and commercial prospects; identify and pursue potential sources of business achieve individual and branch sales goals through new sales, referrals and retention of client relationships
Participate in community affairs to increase the bank's visibility and to enhance new existing business opportunities
Maintain knowledge of security and safety policies and strictly adhere to established procedures; works closely with Security Officer to maintain a current security plan for the branch; ensure branch staff in properly trained and aware of any changes to safety and security procedures
Ensure the branch office is maintained in a neat, clean and attractive manner; recommend redecoration, repair or redesign of floor space as necessary
Assumes responsibility for related duties as required or assigned
Knowledge, Skills and Abilities:
High School Graduate or GED required; Associates or undergraduate degree preferred.
Current drivers license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities
Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and communicate effectively with others; effective communication and negotiation skills necessary for successful customer interactions
Equivalent directly relevant combination of education and experience; work experience must consist of branch management and supervisory background
Intermediate skills in personal computer operation and office software productivity tools
Bilingual and fluent in both Spanish and English, preferred
Intermediate math skills; ability to calculate interest, proportions and percentage/ratio and percent
Excellent organizational and time management skills
Demonstration of sound judgment and the ability to identify and analyze problems quickly
Intermediate sales and marketing abilities
Ability to work with minimal supervision while performing duties
Physical Requirements:
Ability to stand for long periods of time
Able to view a computer screen for long periods of time
Must be able to speak and listen clearly both in person and on the phone
Fine visual acuity to read for accuracy
This job may require lifting up to 50 pounds occasionally, 10 pounds frequently
Additional Information:
KS StateBank is an equal opportunity employer. It is the Bank's policy to make employment decisions on the basis of merit and to prohibit discrimination on the basis of race, color, sex, religion, age, national origin, disability, genetic information or any other consideration made unlawful by applicable law. The Bank is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee or supervisor. If you believe you have been subjected to any form of unlawful discrimination, please contact an Executive Officer of the Bank. The Bank will immediately undertake an effective, thorough and objective investigation. If the Bank determines that unlawful discrimination has occurred, effective remedial action will be taken. Appropriate action will also be taken to deter future discrimination. The Bank will not retaliate against you for filing a complaint and will not permit retaliation by management or your co-workers.
INTENT AND FUNCTION OF JOB DESCRIPTIONS All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.