12 E-Commerce Lead Jobs in Richmond, VA
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Kroger Mid-Atlantic is Hiring an E-Commerce Lead Near Richmond, VA
Position Summary:
- Manage the overall day-to-day operations of the store's e-Commerce department to achieve desired sales objectives, goals, and budgets.
- Responsible for staffing the department and developing associates to achieve desired results.
- Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
Essential Job Functions:
- Ensure that the store's e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness, and cleanlinessInterview, select, and hire candidates to staff the online shopping department.
- Meet the demands of product flow and create schedules according to guidelines.
- Develop associates to meet the productivity standards and certify associates once they meet or exceed goals.
- Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines.
- Train associates on all functions and duties of the order selector and customer attendant roles.
- Lead team in the planning, implementation, and execution of e-Commerce initiatives.
- Achieve/exceed weekly, period, and annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales.
- Assist in the analysis and response to the competitive landscape.
- Ensure orders are filled with products requested or comparable substitutes in a timely and effective manner.
- Execute best practices to determine appropriate substitutions in the event of an out-of-stock.
- Follow processes for streamlining the collection of orders, products, checkouts, and delivery.
- Report inventory issues such as out-of-stock items to department heads in a timely manner.
- Troubleshoot equipment and devices for the e-Commence department.
- Provide feedback to store management team, district manager, field specialist, coordinators, and division e-Commerce manager on the effectiveness of operational plans/programs.
- Report all issues with item shelf allocation to the division KOMPASS team.
- Monitor and control expenses for the department.
- Ensure preventative maintenance is being performed on all equipment in the department supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Minimum Position Qualifications:
- High School Diploma or GEDAny proven supervisory experience.
- Any prior experience in the selection and hiring process.
- Excellent oral/written communication skills.
- Proficient in Microsoft OfficeStrong leadership skills.
- Must be able to lift up to 25 pounds frequently and up to 50 pounds several throughout the day.
- Must be able to stand for extended periods of time and/or walk constantly.
- Ability to stoop, kneel, or crouch several times per hour.
- Strong organizational skills.
Desired Previous Experience/Education:
- Bachelor's Degree.
- Any experience with and knowledge of Point of Sale (POS).
Leadership Behaviors:
- Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model, click here.
Education Level: High School Diploma/ GED Required
Required Travel: Up to 25%
Required Certifications/Licenses: None
Regions: Mid-Atlantic States: Virginia
Required Travel: Up to 25%
Required Certifications/Licenses: None
Regions: Mid-Atlantic States: Virginia
Job Summary
JOB TYPE
Full Time
SALARY
$121k-160k (estimate)
POST DATE
10/19/2023
EXPIRATION DATE
05/14/2024
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