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Perform duties to respond to incoming pharmacy calls from patients, prescribers offices, insurance companies, and manufacturers, and employ one call resolution, where appropriate.
Effectively resolve all callers concerns and make routine outbound calls to assist current patients and prescribers offices with maintenance of monthly prescription refills.
Address related questions and concerns while providing excellent customer service.
Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion, and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names.
As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose : To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Kroger family! Minimum - High School Diploma or GED - 1 year of experience of telephone high touch, high quality customer service experience involving computer skills - Any additional specialized training in general office routines and computer and software operation - Superior interpersonal effectiveness, telephone customer service and relationship building skills - Excellent Microsoft Office software skills, including Excel and Outlook in Windows format with demonstrated adaptability to internal pharmacy systems - Ability to multitask during and between calls to review patient history, job aids, reference material, policies and procedures, as well as document patients records - Ability to utilize problem solving and critical thinking to quickly understand what caller is wanting to determine best resolution or person to handle Desired - Any prior experience in medical or specialty pharmacy setting- Respond to incoming calls or make outbound calls to current patients and prescribers offices to process medication refills and schedule delivery to ensure continuity and maintenance of therapy while building trusted and enduring customer relationships - Utilize knowledge of the pharmacy processes and procedures to ensure that callers needs are met, address questions and concerns and escalate issues involving complex clinical matters to clinical team as appropriate - Utilize personal effectiveness and effective listening to quickly assess caller s needs and use critical thinking skills to determine best resolution - Communicate financial obligations, copayments and past due balances to patients and process and safeguard credit card transactions - Facilitate communication between internal team, patients and prescribers offices to support patients therapy compliance through transmittal of status updates, template letters, notifications of triage or transfer, etc.
Last updated : 2024-05-14
Full Time
$81k-100k (estimate)
04/29/2024
08/14/2024
The job skills required for Patient care coordinator include Customer Service, Microsoft Office, Problem Solving, Integrity, Triage, Innovation, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient care coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient care coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient care coordinator positions, which can be used as a reference in future career path planning. As a Patient care coordinator, it can be promoted into senior positions as a House Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient care coordinator. You can explore the career advancement for a Patient care coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Patient Care Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Care Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Care Coordinator job description and responsibilities
Patient care coordinators educate patients about their health conditions and develop a plan to address their personal health care needs.
12/12/2021: Des Moines, IA
Patient Care Coordinator educate patients and families on the patients' procedures and conditions and make sure records are kept up to date.
01/30/2022: Dayton, OH
They monitor and coordinate patients’ treatment plans, educate them about their condition, connect them with health care providers, and evaluate their progress.
12/26/2021: San Jose, CA
Collaborates with key departments such as admitting, EVS, case management to ensure timely patient admissions and a positive patient family experience.
02/28/2022: Moline, IL
Maintain the workflow of the patient care coordinators; delivering great customer service to the patients, VIP and at-risk patients.
02/03/2022: New Orleans, LA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Care Coordinator jobs
Seniors are the ones who are most likely to require the services of these coordinators.
12/20/2021: Rockford, IL
You must have a goodphysical and health status which would accommodate delivery of duties and access to patient homes.
01/04/2022: Lexington, KY
Need to thoroughly explains procedures, treatments and nursing care to patients and/or family to be a successful Patient Care Coordinator
03/05/2022: San Bernardino, CA
For example, skills like Medical Records, Care Coordination and Healthcare Management are possible skills.
01/18/2022: Parkersburg, WV
Patient care coordinators need to have strong analytical skills and the ability to handle multiple tasks concurrently.
02/14/2022: Bakersfield, CA
Step 3: View the best colleges and universities for Patient Care Coordinator.