KROGER.COM - Westgate is Hiring an e-Commerce Selector (FT) Near Ronceverte, WV
Position Summary- Responsible to select customers’ on-line orders in the most efficient manner with attention to freshness and quality. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety. Essential Job Functions
Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Adhere to local, state, and federal laws, food safety procedures and company guidelines.
Initiate and complete selection process for customers ‘on-line orders.
Read and follow directions given in the note section.
Ensure quality and freshness of all items chosen.
Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock.
Scan and bag orders on the go while following all bagging standards.
Maintain organization and cleanliness of staging areas and equipment.
Report pricing, scanning, item location discrepancies, and invalid temperatures to the Store e-Commerce Supervisor.
Inspect equipment and notify Store e-Commerce Supervisor or other store management of items in need of repair.
Perform required opening and closing procedures.
Learn and adapt to new and improved processes.
Assist in training new e-Commerce team members.
Meet/exceed item pick per hour standards.
Perform duties of the Customer Attendant if needed per company guidelines.
Must be able to perform the essential functions of this position with or without reasonable accommodation.
Behaviors/SkillsSome of the behaviors needed to successfully perform this position are: Leadership Behaviors:
Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect.
Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.
Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.
Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust.
Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.
Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.
Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.
Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.
Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.
Minimum Position Qualifications & Educaton Requirements -
Effective communication skills
Basic knowledge of computers
Basic knowledge of math (adding and subtracting)
Ability to work without supervision
Ability to read shelf tags
Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day
Ability to stand for extended periods of time and walk constantly
Ability to stoop, kneel or crouch several times per hour