The person in this role will support the day-to-day operations providing IT support to both remote and office-based team members. The ideal person for this role is resourceful problem solver, with a customer service orientation and the motivation to take on any challenge or assignment that comes their way. Regular courier duties with mileage reimbursement.

The ideal candidate has:

• At least 3 years of experience providing support to both on site and remote users on common day-to-day IT challenges
• Experience monitoring and updating networks
• Knowledge of Windows based computer systems, technical knowledge of hardware
• Strong interpersonal and communications skills along with excellent teamwork skills
• Excellent customer service and problem-solving skills
• Ability to adhere to procedures and maintain accurate detailed records
• Proven to take responsibility for assigned tasks and prioritize workload in a very fast-paced environment
• Attention to detail is a must
• Having completed a bachelor’s degree in an IT-related field (such as computer science/engineering, Management Information Systems, etc.) is preferred
• Experience with RAM Quest & Qualia, A , Network Program additional IT certifications such as, and Microsoft Windows is preferred.

Duties and Responsibilities:

• Installing and configuring computer hardware, software, systems, networks, printers, monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Maintain inventory of all equipment, software and software licenses
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Testing new technology
• Possibly training junior staff
• Performing additional projects and or duties as directed by the Operations manager by request
• Courier duties as needed

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Experience level:

• 3 years

Schedule:

• Monday to Friday
• No weekends

Education:

• Associate (Required)

Experience:

• IT support: 1 year (Required)

Ability to Commute:

• Needham, MA 02494 (Required)

Ability to Relocate:

• Needham, MA 02494: Relocate before starting work (Required)

Work Location: In person