Overview of Position:

Assistant Manager Production will oversee back of house and production operations (e.g., maximizing line efficiencies, controlling variances in daily production of product) and spoke-and-hub deliveries. They work to exceed customer expectations, foster a culture of teamwork, develop staff members’ abilities and competencies, meet and exceed the financial objectives established for their assigned location. Their long-term objective is to develop their own skills towards becoming a General Manager.

Principal Duties and Responsibilities:

• Understand and implement procedures to maximize efficiencies and control variances in daily production of product and overall store performance
• Understand and implement store quality control procedures
• Coordinate production schedules to meet customer demands and minimize labor hours
• Inspect, troubleshoot and assess any production or equipment problems
• Serve as a role model for customer-first behaviors according to company standards
• Build a team of customer-focused employees through coaching and measurement
• Handle difficult customer situations professionally
• Respond to customer inquiries on a timely basis
• Ensure all products meet Krispy Kreme quality standards
• Maintain a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.
• Oversee proper upkeep of store facility and equipment
• Assist the General Manager in recruiting, hiring, training, and dispute resolution
• Supervise all shift personnel
• Assist General Manager in completing and managing income and expense budgets, including accounts payable/receivable, profit and loss, etc.
• Accounting tasks such as counting and depositing revenues.
• Communicate and model company standards and policies

What makes you a great fit?

• You love the idea of bringing joy to others!
• You have at least 7 years of Quick Service Restaurant or Retail Customer Service experience
• You have at least 3 years of experience in management and training
• You can lift up to 75 lbs from time to time
• You have a high school diploma, or equivalent, and a valid driver’s license

Job Type: Full-time

Pay: $47,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 11 years

Shift:

• 10 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Weekend availability

Experience:

• Restaurant management: 5 years (Required)
• Schedule management: 3 years (Required)
• Inventory Management: 3 years (Required)

Work Location: One location