In the role of Field Service Technician (FST), you will perform the installation, repair, preventative maintenance, and qualification of water purification systems throughout the Boston area. You will be provided with all necessary tools, PPE, and resources to provide KR Wolfe’s customers with Best-in-Class customer service and support. FSTs operate under minimal supervision within their geographic territory, enjoy being home-based, and are afforded a company vehicle, laptop, and cellular phone. Willingness to accept customer site entry requirements (i.e. background checks, drug screens, vaccinations).

• Must demonstrate SPIRIT in all work that is performed.
• Must understand, follow & promote the company’s Mission, Vision & Values at all times.
• Must lead by example.

• Adhere to all KRW policies and procedures at all times.
• It is required that at all times each employee be presentable and follow KR Wolfe’s dress code including the use of appropriate safety gear.
• Employees must accurately complete daily timecards, document activities extensively through notes and pictures, complete and manage their own expense reports, and various other forms and documents as a regular course of business. All of which must be done on a daily basis.
• Employees shall care for and ensure all company and client property remains in good condition.
• The employee will prepare documents using Microsoft Office Suite (Excel, Word, Outlook, Salesforce, etc.).
• Employees must demonstrate professional etiquette with team members, superiors & clients at all times.
• Employees shall demonstrate strong oral and written communication skills at all times.
• The employee will perform basic math.
• Employees will be required to solve problems, escalating matters to KRW leadership as necessary.
• Employees must read, interpret and understand schedules.
• Employees must demonstrate positive customer communication at all times.
• Employees must maintain environmental awareness at all times.
• Employees must adhere to safety measures at all times.

• You will be working independently and proactively managing your time in a dynamic and fast-paced environment.
• You will work with the internal support groups (Technical Services, Logistics, Customer Service, and others) to provide the highest level of customer satisfaction to KR Wolfe’s customers.
• Perform all customer contact regarding scheduling and completion of all work within the service territory.
• Scheduling and completion of service visits in the time frame mandated by service organization norms and protocols.
• You will ensure proper administration and management of the territory workload as well as properly document service call completion, capture trend analysis and provide appropriate documentation to customers.
• You may travel outside your territory occasionally to support fellow engineers in other territories and to attend training.
• Occasional overnight travel may be required.

• Lifting of up to 50 pounds on occasion.

• High School Diploma or GED.
• Valid driver’s license.
• 1 years of field service experience with Electro-Mechanical devices.
• 1 years of experience working with Microsoft Office.
• 1 years of experience working with PC Device connections and Network settings, including but not limited to the serial port and USB connections, resource selection, and IP address settings.
• 1 years of experience in testing, repairing, and maintaining capital equipment.
• 1 years of experience working with electronics and computer background.
• 1 years of experience in the use of mechanical and hand tools and service test equipment.

• Technical degree in areas such as Plumbing, Electronics, and Computer Repair.
• Associate's degree in engineering, science, or technical field.
• Previous professional experience in Plumbing, Electronics, and Computers.
• Experience with Reverse Osmosis and water purification technologies.
• Work independently with limited supervision and in an established team setting.
• Willing to work outside of normal business hours as business needs dictate, including willingness to work overtime as required.
• Effective communication and customer service skills are essential with the aptitude to deliver “Best in class” customer satisfaction.
• Previous experience with credentialing vendors and willingness to accept customer site entry requirements (i.e. background checks, drug screens, vaccinations).

• Negative TB Test.
• Negative 10-Panel Drug Test.
• Valid Driver's License and acceptable driving record.

• MMR Vaccine.
• Hepatitis B Vaccine Series.
• Varicella Vaccine.
• Tdap Vaccine.
• OSHA 10.
• Flu Vaccine.
• Covid-19.

About KR Wolfe:

KR Wolfe Incorporated is a Systems Integration/ Construction Services Woman Owned and Operated Small Business Enterprise. Incorporated in 2007, KR Wolfe services clients nationwide with teams of General Contracting Specialists and Systems Integration Specialists focused on constructions and proprietary systems integration within the medical, education, commercial, government and solar fields. The company is a Certified Green Professional Organization with a Masters Certification in Renewable Energy. A member of the National Association of General Contractors, KR Wolfe holds board positions on the Specialty Electrical Council and the Southern California Healthcare Committee. Certified WBENC, KR Wolfe is an active member of the Women’s Business Enterprise Council and National Small Business Administration. KR Wolfe has been qualified through the U.S. General Services Administration and holds a Facilities Maintenance and Management 03 FAC contract with the federal government specific to Smart Building Installation and Integration Services. Excelling in the medical industry, KR Wolfe technicians are manufacturer certified to install and fully integrate operating room equipment and hospital construction projects from clean room renovations to new construction. KR Wolfe has been pre-qualified and holds contracts with Premier GPO Construction Services Division, Kaiser Permanente Construction and Facilities Management, Intermountain Healthcare, Mayo Clinic and many other specialty contractors and manufacturers servicing the medical industry. A member of ANAE, ACE, and ASHE KR Wolfe is committed to the understanding and application of technology innovation within the healthcare environment. Our Lead technicians are hired with a minimum of 10 years audio/video, electrical, construction, and/or medical integration experience. Lead Integration Technicians are also CTS Certified as Certified Technology Specialists. Our Certification Specialist as well as Safety and Risk Manager guarantee that all of our technicians remain 100% compliant with all OSHA, manufacturer and annual training tests and certifications. KR Wolfe stands for Quality, Understanding and Caring, Exceptional Service, SPIRIT and Trust and Integrity.