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KR Wolfe
Arlington, MA | Full Time
$64k-82k (estimate)
0 Months Ago
Xerox
Arlington, MA | Full Time
$63k-82k (estimate)
1 Month Ago
Xerox
Arlington, MA | Full Time
$62k-79k (estimate)
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American Alarm & Communications, Inc.
Arlington, MA | Full Time
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Field Service Technician (FT)
KR Wolfe Arlington, MA
$64k-82k (estimate)
Full Time | Specialty Trade in Construction 0 Months Ago
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KR Wolfe is Hiring a Field Service Technician (FT) Near Arlington, MA

Summary:
In the role of Field Service Technician (FST), you will perform the installation, repair, preventative maintenance, and qualification of water purification systems throughout the Boston area. You will be provided with all necessary tools, PPE, and resources to provide KR Wolfe’s customers with Best-in-Class customer service and support. FSTs operate under minimal supervision within their geographic territory, enjoy being home-based, and are afforded a company vehicle, laptop, and cellular phone. Willingness to accept customer site entry requirements (i.e. background checks, drug screens, vaccinations).
Duties and Responsibilities:
Adherence to KR Wolfe’s Mission, Vision & Values:
  • Must demonstrate SPIRIT in all work that is performed.
  • Must understand, follow & promote the company’s Mission, Vision & Values at all times.
  • Must lead by example.
Pay Range: $23.00 to $30.00 per hour.
Core Responsibilities:
  • Adhere to all KRW policies and procedures at all times.
  • It is required that at all times each employee be presentable and follow KR Wolfe’s dress code including the use of appropriate safety gear.
  • Employee must accurately complete daily timecards, document activities extensively through notes and pictures, complete and manage their own expense reports, and various other forms and documents as a regular course of business. All of which must be done on a daily basis.
  • Employees shall care for and ensure all company and client property remains in good condition.
  • The employee will prepare documents using Microsoft Office Suite (Excel, Word, Outlook, Salesforce, etc.).
  • Employees must demonstrate professional etiquette with team members, superiors & clients at all times.
  • Employees shall demonstrate strong oral and written communication skills at all times.
  • The employee will perform basic math.
  • Employees will be required to solve problems, escalating matters to KRW leadership as necessary.
  • Employees must read, interpret and understand schedules.
  • Employees must demonstrate positive customer communication at all times.
  • Employee must maintain environmental awareness at all times.
  • Employees must adhere to safety measures at all times.
Knowledge, Skills, Ability, and Experience Required:
  • You will be working independently and proactively managing your time in a dynamic and fast-paced environment.
  • You will work with the internal support groups (Technical Services, Logistics, Customer Service, and others) to provide the highest level of customer satisfaction to KR Wolfe’s customers.
  • Perform all customer contact regarding scheduling and completion of all work within the service territory.
  • Scheduling and completion of service visits in the time frame mandated by service organization norms and protocols.
  • You will ensure proper administration and management of the territory workload as well as properly document service call completion, capture trend analysis and provide appropriate documentation to customers.
  • You may travel outside your territory occasionally to support fellow engineers in other territories and to attend training.
  • Occasional overnight travel may be required.
Physical Attributes:
  • Lifting of up to 50 pounds on occasion.
Who you are:
Basic Qualifications:
  • High School Diploma or GED.
  • Valid driver’s license.
  • 1 years of field service experience with Electro-Mechanical devices.
  • 1 years of experience working with Microsoft Office.
  • 1 years of experience working with PC Device connections and Network settings, including but not limited to the serial port and USB connections, resource selection, and IP address settings.
  • 1 years of experience in testing, repairing, and maintaining capital equipment.
  • 1 years of experience working with electronics and computer background.
  • 1 years of experience in the use of mechanical and hand tools and service test equipment.
Preferred Qualifications:
  • Technical degree in areas such as Plumbing, Electronics, and Computer Repair.
  • Associate's degree in engineering, science, or technical field.
  • Previous professional experience in Plumbing, Electronics, and Computers.
  • Experience with Reverse Osmosis and water purification technologies.
  • Work independently with limited supervision and in an established team setting.
  • Willing to work outside of normal business hours as business needs dictate, including willingness to work overtime as required.
  • Effective communication and customer service skills are essential with the aptitude to deliver “Best in class” customer satisfaction.
  • Previous experience with credentialing vendors and willingness to accept customer site entry requirements (i.e. background checks, drug screens, vaccinations).
PRE-REQUISITE Credentialing, Vaccine, and Training Requirements:
Employees are required to have the following credentials, vaccines, and training prior to being placed in this position:
  • Negative TB Test.
  • Negative 10-Panel Drug Test.
  • Valid Driver's License and acceptable driving record.
May Be Required:
  • MMR Vaccine.
  • Hepatitis B Vaccine Series.
  • Varicella Vaccine.
  • Tdap Vaccine.
  • OSHA 10.
  • Flu Vaccine.
  • Covid-19.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Specialty Trade in Construction

SALARY

$64k-82k (estimate)

POST DATE

05/21/2023

EXPIRATION DATE

06/11/2024

WEBSITE

krwolfe.com

HEADQUARTERS

LAKESIDE, CA

SIZE

25 - 50

FOUNDED

2007

TYPE

Private

CEO

RACHEL LEIGH WOLFE

REVENUE

$5M - $10M

INDUSTRY

Specialty Trade in Construction

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