Overview

For over 50 years, the HealthDirect team has been dedicated to the unique pharmacy needs of individuals residing in Long-Term Care (LTC) facilities such as nursing homes and assisted living facilities, as well as correctional facilities and group homes.”. On a daily basis our team provides prescription medications, over-the-counter products, clinical consulting services, and specialty pharmacy services to more than 50,000 residents.

HealthDirect is a division of KPH Healthcare Services, a billion dollar, 100% employee owned provider of pharmaceutical and healthcare services. KPH is comprised of four divisions – Kinney Drugs, ProAct Inc., HealthDirect and Noble Health Services. The family of KPH Healthcare Services began with Kinney Drugs retail in 1903. All KPH family company values stem from Kinney’s long-standing commitment to trust and community-minded health solutions.

As a team, HealthDirect has achieved significant growth. Over the past 6 years we have grown from four pharmacies in two states to 20 pharmacies across eight states. Our team has grown to over 900 employees and we are looking to add another – possibly you!

Scope of Responsibilities: Collection Clerk should have phenomenal communication skills, organizational skills, negotiation skills, be extremely detail-oriented, analytical skills, and have the ability to create spreadsheets for reporting purposes. Works with minimal supervision.

Job Summary: Under general direction of the Director of Financial Services, this position contacts customers with delinquent accounts, initiates appropriate action, resolves customer disputes and maintains computerized records in order to ensure the efficient collection of past due accounts.

Responsibilities

Job Duties:

• Identify delinquent accounts.
• Responsible for contacting customers of delinquent accounts on a consistent basis until that account is resolved.
• Maintain accurate records of all work performed on an account to include letters, telephone conversations, charges payments, etc.
• Audit accounts to determine what the balance of an account consists of and provide documentation.
• Recognize and rectify any errors made within an account.
• Upon a customer’s request, be responsible for the research, preparation, and communication of outstanding invoices, letters, or other documentation within a reasonable time frame
• Assist in the preparation of accounts being referred to the attorneys for collection
• Maintain a courteous demeanor at all times when dealing with our customers no matter how trying it may be
• Assist in special projects as required
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Qualifications

Attendance Requirements:

• Must be available, and on-time for scheduled work shifts

Educational Requirements:

• Required: Associates Degree or higher in Accounting or a related field
• Preferred: Bachelor’s Degree in Accounting or a related field

Experience:

• Preferred: Experience in Accounts Receivable Department or Collections preferred, but not required

Special Conditions of Employment:

• Drug test
• Initial and continuous exclusion and sanction/disciplinary monitoring
• Any and all additional eligibility requirements based on the specific position

Required Training:

• HIPAA Privacy Course
• HIPAA Security Course

Job Skill Requirements:

• Assertive interpersonal communication skills
• Strong understanding of computer technology

Behavioral Traits Required:

• Cooperation: Must work harmoniously and effectively with fellow employees, supervisors and others you are in contact with
• Initiative: Must work within supervision guidelines and assume additional responsibilities
• Flexibility: Must be willing to work variable work schedules, assist others as requested and available, and be willing to perform all assigned work
• Adaptability: Must respond to new situations in a positive way, accept change, support new ideas, master new routines and grasp explanations, apply current knowledge in new environments and experiences
• Involvement: Must enjoy the demands of the job and work with interest and enthusiasm
• Customer Service: Must provide appropriate customer service (for Kinney customers, fellow employees and business partners), listen attentively to their needs and respond appropriately
• Safety: Must take care of equipment and employ good safety habits
• Leadership: Must gain acceptance of ideas and accomplish goals through subordinates, peers and teams