Join our team at Körber Supply Chain Software! An opportunity now exists within our Service Delivery department for a confident, results-focused professional to work with other Service desk team members to provide first-line support to the internal users.

We are looking for passionate and driven team players who are ready to ignite ideas, push boundaries and drive innovation. At Körber Supply Chain Software you will have the opportunity to develop your career and collaborate with other IT teams across the globe in a growing company.

You'll learn and grow in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundary less opportunities that can drive your career in new and exciting ways.

What a day in the life looks like:

• Provide day-to-day IT support for the business and act as first point of contact for all IT issues and enquiries.
• Assist users over telephone, mail, and other channels
• Resolve incidents and user requests
• Allocate unresolved incidents to other resolving groups
• Take ownership of incidents, tracking and escalating within the scope to ensure they are resolved within the appropriate SLA (Service Level Agreements) Collaborate on problems and changes
• Use ITSM tools for logging, prioritization, resolution, and escalation of tickets following ITIL processes.

What you bring to the team:

• Previous service desk role 1-2 years preferred
• Microsoft certificates or technical related college course
• Excellent customer service
• Good working knowledge of MS Windows operating systems
• Good working knowledge of Microsoft 365 Apps
• Good working knowledge of IT infrastructure service and user administration activities (new starters and password reset
• Good understanding of remote access and VPN
• Experience in working with multi-cultural teams
• Preferred foundation level of ITIL frameworks and methodologies
• Knowledge of IT security and data protection
• Fluent in English at least level B1
• Other languages optional
• Applicant should be prepared to work in the office if required
• Willingness to travel within the business units in region
• Takes ownership and acts as a single point of contact to the business.
• Good business understanding and a keen interest in the local needs of each country
• Good communication style, spoken and written

Your benefits

• You will be working in a fast-paced and dynamic environment, with international clients and colleagues
• You have access to competitive Medical, Dental and Vision insurance
• You have the option to enroll in 401K matching program
• You will have Flexible Time Off, 11 days paid holiday and 1 day of volunteer time per year.
• You will have a fun casual, and flexible work environment

Please apply at Koerber Supply Chain Software:

https://koerberscsoftware.wd3.myworkdayjobs.com/en-US/Koerber/details/Desktop-Support-Specialist_JR101072?q=Desktop

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Bellingham, WA 98225: Relocate before starting work (Required)

Work Location: Hybrid remote in Bellingham, WA 98225