Position: Field Claims Investigator

Job Type: 1099 / Contracted Work 

Location 50% working from home. 50% working in the field 

Compensation: $20/hr and $.50/mile 

COMPANY OVERVIEW

Phoenix Loss Control (“Phoenix” or “PLC”) is a business services provider in the cable, telecom, and utilities sector. PLC’s core service is outside plant damage investigation, recovery, and prevention. We help our clients recover the costs of third-party damages to their infrastructure, such as underground fiber optic or gas lines. PLC currently employs over 120 people, servicing some of the largest cable and telecoms operators across the country (Comcast, Spectrum, AT&T, and Google, to name a few). Phoenix is currently aggressively expanding its business and is looking for talented and energetic people to bring onboard to help drive growth. 

POSITION SUMMARY

In 2020 there were over 400,000 estimated damages costing over $30 billion to buried utilities. Field investigators are needed to collect, access, and report these damages. This is a part-time, on call contract job to help support our clients with damage recovery. For our field investigators, each day and every investigation is different. We need inquisitive, self-driven individuals who are comfortable rolling up their sleeves and working in a constantly changing, dynamic environment. 

DUTIES

• Conduct on-site field investigations 
• Write detailed but concise investigation reports using diverse sources of information, types of evidence, witness statements, and costing estimates 
• Develop and maintain a solid comprehensive of local and state statutes, laws, and regulations for underground and aerial cables and utility service lines 
• Prepared and willing to respond to damage calls within a timely manner 
• Complete damage investigations within 10 days and then work with and support our claims managers to complete the investigation and begin the recovery process 
• Respond to damages within 24 hours of assignment. 
• Accurately record all time, mileage, and other associated, specific items 

Required Skills and Capabilities

• Interpersonal skills to gather information and conduct field interviews with involved parties including contractors and technicians, witnesses, law enforcement, and possible damagers 
• Smartphone to gather photos, videos, and other information while conducting investigations 
• Computer, with high internet access, to upload and download reports, research cases, and to interact with our claims system and other databases and portals 
• Exceptional attention to detail and strong, demonstrated written and verbal communication skills 
• Proven ability to operate independently and prioritize while adhering to timelines 
• Strong, objective analytical skills 
• Valid driver’s license, current insurance, and reliable vehicle with the ability to respond to damages at any time 
• Safety vest, work boots, and hard-hat 

Preferred Qualifications and Skills

• Current or previous telecommunication or utility experience 
• Knowledge of underground utility locating procedures and systems 
• Investigation, inspection, or claims/field adjusting 
• Criminal justice, legal, or military training or work experience 
• Engineering, infrastructure construction, or maintenance background 
• Live within 60 miles of this posting's location

 This is a 1099, contract position. There are no benefits offered with this position.