The pool ambassador will perform in a pleasant, professional, and efficient manner, a combination of duties related but not limited to
interacting with guests at the pool area, retail sales, renting & cleaning equipment, and maintaining pool area cleanliness and set-up
according to brand standards. Ensure a positive guest experience, taking ownership of situations and following up on daily requests.
Responsibilities will also include safeguarding of our pool guests, patrols, and monitors the pool areas, process incident reports as needed
and will apply and enforce the resort’s pool guest experience rules.
ESSENTIAL RESPONSIBILITIES

• Conduct walkthroughs of the pool areas to identify signs of intrusion and/or trespassing.
• Patrol the pool areas to ensure wristbands are being worn.
• Report all suspicious activity in the pool areas and assist with incident reports as needed.
• Communicate departmental concerns to the manager.
• Correctly handling cashiering transactions utilizing a POS system and balancing a cash drawer to the given amount.
• Greet and welcome guests in the pool area.
• Issues pool towels and instructions to guests as appropriate.
• Ensure all security protocols are followed as well as departmental and company procedures.
• Knowledgeable for all special resort accommodations and local information.
• Transmits and receives messages using equipment such as telephone, computer, radio.
• Answers inquiries pertaining to resort services, shopping, dining, entertainment and travel directions.
• Keeps inventory of towels, retail, & equipment
• Ensures the safe operation and usage of the water slide.
• Confirm, and cancel reservations for guests when applicable.
• Post charges such as villa or telephone by hand or machine.
• Recognition of repeat guests and familiarization of corporate accounts.
• Maintain pool area cleanliness, set-up, and organization.
• Maintain common area activity areas and equipment.
• De-escalate difficult situations.
• All other duties assigned by manager.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be proficient in accounting software
• Must have above average in all Microsoft office software particularly excel
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Extensive knowledge of the hotel, its services and facilities.
• Must have excellent customer relations’ skills.
• Must be detail oriented with outstanding organizational and communication skills.
• Must possess advance computer skills.
• Must have excellent customer relations’ skills.
• Working knowledge of occupational safety and health.
• Conflict management

PHYSICAL DEMANDS

Most work tasks are both inside and outside. A job is considered both if the activities occur inside or outside in approximately equal amount. Protection from weather conditions but not necessarily from temperature changes.

• Stands/walks approximately 90%. Sits at desk approximately 10%. Bends, stoops, reaches, and lifts to perform routine job tasks.
• Occasionally exerting 20 to 50 lbs. of force.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line touch tone phone, fax machines, photocopiers, carts and other office equipment as needed.
• Must be able to stand and exert well-paced mobility for up to 4 hours in length.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously and to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 50 lbs. occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Assist with any guest inquiry.
• Enforce hotel safety standards.
• Any other duties as assigned by the General Manager.

EDUCATION

High School or equivalent education required.

EXPERIENCE

Customer service experience preferred.

LICENSES OR CERTIFICATIONS

Not applicable

GROOMING

All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.

ATTENDANCE

Regular attendance in conformance with the standards which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff are required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotel’s facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.