Location: Hybrid at Kohler Energy, WI 

Opportunity

The Group Credit & Collections Manager will play a crucial role in safeguarding our organization’s financial interests by effectively managing credit risk, overseeing the collections process, and ensuring the timely recovery of outstanding debts. This individual will be responsible for developing and implementing credit policies, leading a team of collections professionals, and collaborating cross-functionally to optimize cash flow and minimize bad debt exposure.

Specific Responsibilities

• Assesses and analyzes creditworthiness of new and existing customers. Establishes and maintains credit limits and terms in accordance with company policies. Monitors and periodically reviews customer credit profiles to identify potential risks. Collaborates with sales and customer service teams to resolve credit-related issues.
• Leads a team of collections specialists to ensure the timely collection of outstanding invoices. Develops and implements effective collections strategies and processes. Resolves complex customer disputes and negotiates payment arrangements. Maintains accurate records of all collection activities.
• Develops and updates credit and collections policies and procedures in alignment with industry best practices. Ensures compliance with legal and regulatory requirements related to credit and collections.
• Prepares regular reports on key credit and collections metrics for senior management. Provides insights and recommendations to improve cash flow and reduce bad debt.
• Builds and maintains strong relationships with key customers. Collaborates with sales and customer service teams to address customer concerns and improve payment processes.
• Identifies opportunities for process improvement and efficiency gains within the credit and collections function. Drives initiatives to enhance the effectiveness of credit risk assessment and collections processes.
• Works directly with third party shared service group to ensure KPIs are being met in regard to receivables and collections.