Company/Employer:Koenig & Bauer (US) Inc.

Worksite Location:2555 Regent Boulevard, Dallas, TX 75261

JOB DUTIES AND RESPONSIBILITIES:

• Answers and promptly returns calls to external or internal customers needing assistance with electrical and electronic issues;
• Assists the customers, technicians, and service personnel in identifying defective parts and appropriate replacement parts;
• Listens to customer’s concerns, takes time to understand the points made, and asks the right questions to gather more information needed to help resolve the customer’s issues and provide support;
• Researches and analyzes operating and equipment errors to determine possible causes; 
• Determines and considers the functionality of equipment or systems and how changes in conditions, operations, and the environment will affect the outcome;
• Confers with engineers, customers, subvendors, and others to discuss existing or potential electrical, electronic, and/or computer hardware/software issues on KBA equipment;
• Writes detailed notes and documents technical procedures;
• Programs and parametrizes electronic modules and computers as needed;
• Tracks and follows up on open issues with appropriate stakeholders;
• Verbally communicates highly technical issues and solutions to external and internal customers with varying degrees of technical knowledge and abilities;
• Works at the customer site on occasion, approximately 10% or less, to troubleshoot and resolve electrical, electronic, computer hardware/software issues;
• Handles appropriately proprietary company information and documentation; and 
• Performs other related job responsibilities as necessary based on business needs.

MINIMUM EDUCATION/EXPERIENCE REQUIREMENTS: 

• Requires Bachelor's degree in Electrical Engineering.
• Experience working on industrial equipment. 
• Requires more than 75% international and domestic travel the first 1-2 years of employment and approximately 15% international and domestic travel thereafter. 
• Experience may be gained concurrently.

Affirmative Action/EEO Statement (required on all job postings)

Koenig & Bauer (US) is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/orientation, gender identity, age, veteran status, creed, national origin or ancestry, or any other status protected by federal, state, or local law. Information collected by the application process is solely to determine suitability for employment, verify identity, and maintain employment statistics of applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship for the employer. Please contact Koenig & Bauer’s HR Department at NA-HR@koenig-bauer.com or 469-532-8120 if you need assistance completing this application or to otherwise participate in the application process.

Benefits

Vacation – 15 days per year

Holidays – Up to 11 days

Sick – 7 days

Medical, Dental, and Vision

Disability and Life

Flexible Spending Accounts

401k Retirement and Profit Sharing Plan

Income replacement plans for cancer, critical illness, and accident

Long-Term Care Plans

Years-of-Service Bonus Plan

Educational Assistance