168 Client Services Manager Jobs in Fort Worth, TX
Koddi is Hiring a Client Services Manager Near Fort Worth, TX
Koddi is a fast-growing technology company looking for people who are passionate self-starters. We are searching for a Client Services Manager to join our growing customer strategy team. team. As a client services manager for this team, you will be responsible for partnering with premier travel brands to create data-based, automated solutions to achieve their greater business objectives. You will leverage our industry-leading technology to manage large scale digital marketing campaigns and examine trends to provide valuable and actionable insights to our clients.
A Client Services Manager coaches, trains, and supports Account Leads to be successful in assisting Digital Marketing Analysts in prioritization, problem-solving, and focusing on the strategic, high-impact initiatives for our clients. In addition, a Client Services Manager is responsible for working with and nurturing relationships with publishers and clients to drive strategic, high-impact growth. This role is key in creating and building team and company culture and owning strategic internal projects and initiatives.
\nWhat you will do
- Train, develop, and coach Account Leads
- Manage ongoing projects and deliverables
- Confirm progress and completion of high-level and strategic projects
- Provide high-level checks of client performance and guidance on opportunities
- Facilitate “closing conversations” with teams
- Provide strategic insight on client calls and written communication
- Maintain strong relationships with publishing partners, including ownership of touchbases, regular visits, and feedback on products
- Drive client growth specifically with new opportunities from new or existing publishers and productsReview client performance at a high level to find trends within the data and ensure that
- Account Leads are assisting Digital Marketing Analysts in proper optimizations
- Lead and own strategic initiatives with heavy emphasis on automation
- Assist in cross-team communication between the client services team and other key internal teams
- Develop and execute testing initiatives
- Oversee the development of quarterly business reviews (QBRs) for clients, including coaching presentations and leading key conversations
- Assist with new client onboardings and sales pitches as needed
- Contribute to team knowledge by researching and sharing info on the industry, competitors, and solutions
- Lead collaboration, brainstorming, and product repositioning
- Review client workload, service plan, and deliverablesDefine, refine, and communicate client strategy
- Oversee creation and maintenance of metasearch and marketing plans
- 4 years of experience (or related coursework), including 2 years of management experience
- Deep understanding of online travel agencies (OTA) and supplier account behavior and trends, including background working with varying sizes of accounts
- Advanced analytical skill set including the ability to mine data for trends and communicate opportunities effectively with data and visuals
- Management of multipoint communication, with strong written, verbal, and interpersonal skills
- Representation for Koddi at industry events and meetingsAbility to work effectively in both independent and team environments
ABOUT KODDI
Koddi is a global technology company with software and services that help top digital marketplaces effectively monetize their first-party audiences through industry-leading commerce media technology and strategy. Our enterprise platforms leverage first-party data to drive marketplace revenue and profit by improving user experience and target shoppers throughout the purchase path. Koddi’s platforms enable any advertiser, any marketplace, in any industry to increase awareness, generate demand, and drive revenue.
Job Summary
Full Time
IT Outsourcing & Consulting
$81k-105k (estimate)
01/27/2024
06/23/2024
koddi.com
ANN ARBOR, MI
100 - 200
2013
Private
BRAD HICKS
$10M - $50M
IT Outsourcing & Consulting
Related Companies
About Koddi
Koddi is a reporting and bid automation platform for Google hotel ads, TripAdvisor and other metasearch publishers.
The job skills required for Client Services Manager include Initiative, Coaching, Client Service, Problem Solving, Insight, Onboarding, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Services Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Services Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Services Manager positions, which can be used as a reference in future career path planning. As a Client Services Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Manager. You can explore the career advancement for a Client Services Manager below and select your interested title to get hiring information.
If you are interested in becoming a Client Services Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Services Manager job description and responsibilities
Client services managers are generally responsible for overseeing the activities of client service staff to ensure the needs of customers are met and their problems resolved.
02/16/2022: Shreveport, LA
They also ensure unsatisfied clients are compensated with free services, products, or discounts.
02/28/2022: Tucson, AZ
Client service managers oversee the hiring, orienting, and training of staff for the department.
01/16/2022: Yakima, WA
Their work description also entails supervising and directing the activities of client service employees to ensure they comply with acceptable standards and achieve set objectives.
01/18/2022: Colorado Springs, CO
They develop policies and regulations necessary for ensuring client satisfaction.
03/08/2022: Poughkeepsie, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Services Manager jobs
Should be excellent communicators capable of leading a team.
02/21/2022: Utica, NY
Client services manager often consult customer surveys and other types of research to gauge the overall level of client satisfaction and address areas of concern.
02/12/2022: York, PA
As service manager you must be good as overseeing a team of customer service Associate's and ensure they are providing an exceptional client experience.
02/02/2022: Canton, OH
Mastermind creative ways to deliver an exceptional client experience.
02/15/2022: Portland, ME
Candidates should ensure they have all related education, experiences and skills necessary to the client services manager position they are applying for.
02/25/2022: New Haven, CT
Step 3: View the best colleges and universities for Client Services Manager.
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