Job Title:Customer Service Associate (CSA)

FLSA Status:Non-exempt

Summary

Receives cash from customers or team members in payment for goods orservices by performing the following duties.

Essential Duties AndResponsibilities included the following (other duties may be assigned):

Inspect all outside areas to include:the building, storage buildings, restrooms, dumpster area, lawn,driveway, approaches, fixtures and lighting to insure cleanliness,accessibility, operability and safety.

Inspect all inside areas to include:the office, counter, sales floor, coolers, equipment, merchandise, backroom, restrooms to insure cleanliness, accessibility, operability and safety.

Read, understand, and adhere to all guidelines currently contained inthe Kocolene policy manual and future updates to the Kocolene policy manual.

Read, understand, and adhere to all guidelines currently contained inthe Kocolene training manual and future updates to the Kocolene trainingmanual.

Makes change and issues receipts or tickets to customers.

Records amounts received and prepares reports of transactions.

Work another team member’s shift if they fail to come to work or untila replacement is found.

Reads and records totals shown on cash register tape and verifiesagainst cash on hand.

Quotes price and describes features of items for which money isreceived.

Gives cash refunds or issues credit to customers for returnedmerchandise.

Clock in when arriving for work, clock out when starting breaks, clockback in when returning from a break, and clock out when leaving for the day.

Prepare new register drawer with the proper change fund.

Understand money handling procedures outlined in the training manual.

Qualifications

To perform this job successfully, an individual must be able to performeach essential duty satisfactorily.Therequirements listed below are representative of the knowledge, skill, and/orability required.Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.

Language Skills

Ability to read and interpret documents such as safety rules, operatingand maintenance instructions, and procedure manuals.Ability to write routine reports andcorrespondence.Ability to speakeffectively before groups of customers or team members of organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts,proportions, and percentages.Count andverify change funds.Count and verifycigarette inventory.Ability to verifythe count and price of any vendor delivered merchandise.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed butuninvolved written or oral instructions.Ability to deal with problems involving a few concrete variables instandardized situations.

Physical Demands

The physical demands described here are representative of those thatmust be met by a team member to successfully perform the essential functions ofthis job.Reasonable accommodations maybe made to enable individuals with disabilities to perform the essentialfunctions.

While performing the duties of this job, the team member is regularlyrequired to stand up to eight hours; use hands to finger, handle, or feel;reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; andto talk or hear.The team memberfrequently is required to walk.The teammember must have the ability to move quickly (within 20 seconds) to the fireextinguishers.The team member isoccasionally required to sit.The teammember must frequently lift and/or move up to 25 pounds.Specific vision abilities required by thisjob include close vision and distance vision.

Work Environment

The work environment characteristics described here are representativeof those a team member encounters while performing the essential functions ofthis job.Reasonable accommodations maybe made to enable individuals with disabilities to perform the essentialfunctions.

While performing the duties of this job, the team member isoccasionally exposed to outside weather conditions.The noise level in the work environment isusually moderate.The activity level isoften fast paced.Customer and teammember relations can often be perceived as negative issues.