Job Summary

At Koala Health, we have our eyes set on an ambitious goal: to make managing your pet’s health simple and delightful. We’ve already launched our pharmacy service that allows people to shop for their pets’ medications and supplements online and get them delivered to their doorstep in presorted medication pouches. Now we’re focused on continuing to improve that experience while building a suite of new products and services that will make the pet health experience even better. 

In this role you will be responsible for maintaining a safe and accurate entry and dispensing of medications, consultation of customers in regards to their pets’ therapies, and partnering with veterinarians all over the country to ensure prescriptions are accurate and approved. You will be actively involved in the development and evolution of our operational policies and procedures related to prescription retrieval, processing, and dispensing. Your expertise and experience will assist in shaping the best practices that drive world class customer experience.

Core Responsibilities

• Provide consultations to customers including, but not limited to information and advice regarding drug utilization, interactions, side effects, dosage, and proper medication storage
• Delegate to and supervise pharmacy support staff as necessary and ensure proper ratios are maintained
• Order, receive, and stock medications in accordance with company policies as well as state and federal regulation
• Maintain proper storage and security conditions for all drugs
• Interact with veterinarians in the course of acquiring prescriptions, clarifying or modifying prescriptions, consulting on therapy considerations, and other clinical duties
• Enter and/or review prescriptions with the highest degree of accuracy
• Participate in Koala’s CQI program on the identification and remediation of prescription errors
• Dispense, review, package, and ship orders to customers
• Assist with the maintenance of proper prescription records
• Assume responsibility as the pharmacist on duty, as needed
• Ensure compliance with all practice standards as well as all local, state, and federal regulations
• Perform other job duties as assigned

• Adept at multitasking and can prioritize critical tasks and conflicting requirements with acute attention to detail
• Strong problem-solving skills and ability to identify gaps in complex workflows
• Ability to multitask and prioritize in a rapidly evolving startup environment
• Excellent written and verbal communication skills
• Familiarity with and knowledgeable about the application of appropriate clinical resources
• Highly organized, self-starter capable of working independently

• Doctor of Pharmacy or equivalent degree
• Pharmacist license in good standing with Massachusetts Board of Pharmacy and other licensed jurisdictions
• Not on the DEA Excluded Parties List / free of pending felony charges or convictions for criminal offenses involving controlled substances

Koala Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.