Knute Nelson, based in Alexandria, MN, and Walker Methodist, based in Minnetonka, MN, two esteemed leaders in the aging services field, successfully merged on January 1st, 2024, marking a transformative step forward in their shared commitment to enhancing the lives of aging adults.

Job Overview:

We are seeking an innovative and strategic-minded Director of Digital Transformation to lead our organization through a comprehensive digital evolution. In this role, you will be responsible for driving the development and execution of transformative digital strategies that reshape our business processes, enhance customer experiences, and drive sustainable growth.

Your leadership will be pivotal in ensuring that our digital transformation efforts are not only efficient but also deeply customer-centric, making decisions that prioritize and optimize the customer experience at every turn. You will collaborate closely with cross-functional teams, leveraging your expertise in digital technologies, project management, and customer experience focus to drive successful outcomes.

The ideal candidate will possess a strong blend of strategic vision, technical acumen, project management skills, and leadership skills to champion digital transformation initiatives across the organization.

Responsibilities

• Support the development of and execute a comprehensive digital transformation roadmap, in alignment with organizational objectives, to drive innovation and growth across all business functions.
• Lead cross-functional teams in the identification, evaluation, and implementation of digital technologies and solutions that improve operational efficiency, enhance customer engagement, and create competitive advantages.
• Collaborate with key stakeholders to define clear goals, success metrics, and timelines for digital transformation initiatives, ensuring alignment with business objectives and priorities, with a strong emphasis on enhancing the customer experience.
• Provide strategic guidance and leadership to project teams throughout the digital transformation process, fostering a culture of innovation, collaboration, and continuous improvement, with a focus on making the best decisions for efficiency and customer experience enhancement.
• Champion change management initiatives to drive adoption and integration of digital solutions, ensuring alignment with organizational culture and values, while prioritizing the customer journey.
• Monitor and evaluate the progress of digital transformation initiatives, identifying opportunities for optimization and course correction as needed to ensure both operational efficiency and customer experience excellence.
• Stay abreast of industry trends, emerging technologies, and best practices in digital transformation, providing insights and recommendations to senior leadership to inform strategic decision-making, always with a customer-centric mindset.
• Establish and maintain effective communication channels and stakeholder engagement strategies to ensure alignment, transparency, and accountability throughout the digital transformation journey, with a keen focus on soliciting and incorporating customer feedback into decision-making processes.
• Lead project management efforts, ensuring projects are delivered on time, within scope, and within budget while maintaining a focus on customer experience enhancement and operational efficiency.

Qualifications:

• Bachelor's degree in business, technology, engineering, or related field; advanced degree preferred.
• Proven track record of success in leading digital transformation initiatives within complex organizations, with a minimum of 5 years of experience in a similar role.
• Deep understanding of digital technologies, trends, and best practices, with hands-on experience in implementing digital solutions.
• Strong project management skills, with experience leading cross-functional teams and managing complex projects from conception to implementation, with a focus on enhancing customer experiences.
• Excellent communication, interpersonal, and stakeholder management skills, with the ability to effectively engage and influence diverse audiences at all levels of the organization.
• Change management expertise, with a demonstrated ability to drive cultural change and foster a culture of innovation and continuous improvement.
• Strategic mindset, with the ability to translate business objectives into actionable digital strategies and initiatives, always with a customer-centric focus.
• Analytical and problem-solving skills, with the ability to identify opportunities, analyze data, and make data-driven decisions that optimize both efficiency and customer experience.
• Relevant certifications in project management, change management, or digital transformation are a plus.

Benefits:

• Competitive salary
• Comprehensive benefits package
• Opportunities for professional development and growth
• Dynamic and collaborative work environment

Join our team and play a key role in shaping the future of our organization through digital innovation and transformation!

Affirmative Action/Equal Opportunity Employer