Position Title: Crisis Intervention Specialist

Department: KARM HomeCare Center

Reports To: Navigator of Health and Wellness

Status: Part Time/Non-Exempt

Crisis Intervention Specialist (CIS) Position Description:

To safeguard and promote the welfare of our KARM guests who are experiencing acute and chronic mental health episodes. This ministry will include triaging assessments through the Crossroads First Encounter experience. The CIS will be point person for behavioral units discharging after regular hours. The CIS will provide crisis mobilization and case management coordination with care coordinators.

This position will provide essential coverage during high volume hours as guests are entering for the evening and overnight.

Crisis Intervention Specialist Core Values:

The CIS will promote KARM’S core values which includes providing people centered services with dedication to meeting the needs of the homeless, poor, and needy for Christ’s sake. The goal for each employee is to enrich and sustain a God Dependent and Biblically Grounded mindset as we seek to serve with excellence and maintain the goal of Rescue Relationships = Restoration.

Crisis Intervention Specialist Responsibilities and Job Duties:

• Assist in resolving conflict between guests, as needed. 

• Assist with clinical assessments per partner agency needs.
• Assist with small group sessions.
• Work alongside Associate Clinical Social Worker with crisis intervention and decision making. 
• Act as Mental health Liaison for all KARM departments during extended hours.
• Maintain appropriate documentation, and case notes to aid the Care Coordination team.
• Conduct projects assigned by the Manager of Care Coordination, Navigator of Health and Wellness and the Sr. Director of Women’s Ministries.
• Commit to KARM mission, vision, and core values. 
• Encourage guests in their faith and growth in Jesus Christ.
• Utilize de-escalation, conflict resolution, suicide prevention and addiction awareness techniques.
• Coordinate care and participation for those receiving services through mental health agencies.
• Promote and encourage participation in KARM’S residential and non-residential programs when appropriate.
• Knowledge of and ability to apply mental health principles
• Must have intermediate to advanced level working knowledge of Microsoft Office applications and be comfortable with information systems.
• Experience in coaching others
• Ability to build relationships while maintaining appropriate boundaries.

Crisis Intervention Specialist Physical Responsibilities:

• Able to stand for extended periods of time. 
• Able to lift at least 30lbs. 
• Some local travel may be required for training or various purposes
• Ability to work independently

Recommended Educational Requirements:

• Bachelor’s degree in Psychology, Social Work, or Sociology preferred.
• Training and/or certification on de-escalation strongly recommended.
• Minimum of two years' experience working with or serving homeless individuals, preferred. 
• Minimum of 2-4 years’ experience working with people experiencing challenging life circumstances. 
• Must have a current Tennessee Driver License with the ability to be added to the company’s vehicle policy.