Company Overview Global leader in administration and other services to alternative asset clients, many of whom are leading names in the industry, including the hedge fund industry. Our client is comprised of experienced, knowledgeable and highly trained staff to ensure that each of their clients is supported appropriately and service quality standards are consistently exceeded. They recognize the importance of their staff through career development initiatives and extensive training programs to ensure staff are equipped to handle the complexities of alternative asset managers and investors. Our client has consistently been ranked "Best in Class" and "Top-Rated" across all locations in recognized industry surveys. Our client offers a complete range of accounting, middle office, tax, investor relations, and corporate services.Position Purpose The Vice President will work directly as a partner with the Director of Investor Relations in the overall management of the IR department, as well as work with other areas of the firm to deliver the following responsibilities listed below.ResponsibilitiesClient Relationship Management:• Adopt a pro-active role in establishing the Firm as a partner• Think strategically & assess potential impact on operational capacity when assessing client (internal/external) requirements• Understand current client needs/strategies & anticipate future client needs• Deliver innovated solutions to clients• Develop & sustain client relationship by initiating communication on a regular basis, both by telephone & in person• Respect client confidentiality & sensitivity of information shared• Keep customer (internal/external) informed of trends & issues relevant to their servicesClient Servicing:• Maintain a pro-active customer focus at all times• Constantly review client utilization of deliverables; eliminate unnecessary service where appropriate• Enhance current servicing levels, deliver beyond client expectations• Develop & implement best practice on all processes; eliminate non-value-added tasks• Monitor internal service delivery levels against established standards (contractual Service Level Agreements)• Establish & document business contingency plans for all areas of responsibility• Facilitate new business installations, managing all phases ensuring timely & accurate completionFinancial & Risk Management:• Budget preparation & in managing costs within the department• Ensure full adherence & implementation of the corporate & local risk policy, manage & minimize claims• Ensure all control procedures & internal reporting requirements are met• Assess & monitor the operational risks in the department• Monitor risk reporting to ensure adherence to department’s proceduresResource & Staff Management:• Direct report managerial - development, coaching & succession planning including the completion of performance reviews & individual development plans• Develop management & technical skills of managers• Provide staff management support to the managers, assisting them to effectively deal with staff issues• Create an environment that motivates rewards & supports staff• Actively participate in the recruitment processLeadership Skills:• Set challenging team goals & empower people to achieve them• Keep people focused on critical goals & deadlines through frequent & consistent communication• Motivate people by creating a high performance environment that is both challenging & exciting• Promote & support change initiatives within the business• Actively contribute to corporate initiatives as part of the management teamOther:• Keep up to date on legislative requirements and standards• Be acutely aware of changing market, impact on existing and potential client base• Gain detailed knowledge & understanding of The Firm’s products, policies and procedures• Participate in projects that will enhance the delivery of service to our clients, as well as offer opportunity for staff & self-development• Participate in organizational strategic initiatives