Position Overview:

Responsibilities will include: Providing exceptional client service, operating as the Manager on Duty in the absence of a manager, performing operational and transactional functions, handling client service issues, issuing approvals for desk transactions as well as opening and closing the store. The Assistant Manager will refer all duties which require managerial experience and/or approval to the Store Manager (e.g. disciplinary action, hiring, and terminating associates).

Primary Responsibilities / Accountabilities:

• Embraces our values & sets an example through his/her behaviors
• Responsible for compliance to all ANN INC. practices and procedures as outlined in the reference manuals
• Additional responsibilities as assigned by the Store Manager

Assistant Manager Lead Responsibilities

In addition to Sales Associate roles of providing excellence in delivering the Client Experience, the Assistant Manager is responsible for supporting the Store Manager in overseeing the operational functioning of the store including, but not limited to:

• Supporting the business strategy & adjusting to effectively reach goals
• Driving revenue by proactively managing the client experience while effectively performing Manager on Duty responsibilities – Assuming the MOD role when Store Manager is not on the floor
• Utilizing tools to ensure a client-focused team environment
• Driving volume & anticipating clients’ needs while communicating store metrics & individual performance to motivate associates
• Coaching Associates on client interactions & performance to maximize productivity & capture client opportunities
• Possessing keys to the store, performing opening and closing procedures in the absence of management (e.g., opening / closing registers, opening checklists, bank deposits, filling in, recovery, cleaning, retrieves/send email, review AT Web, accepts/receives shipment
• Assuming PIN and signature privileges for register functions requiring approval
• Utilizing reports to make effective merchandising decisions & style the store to Division standards
• Leveraging tools, assessing and taking action to drive operational excellence through Standard Operating Procedures (SOP’s)
• Ensure optimal coverage and productivity in all areas of the store through scheduling appropriately
• Complete daily tasks to ensure store runs smoothly and meets all ANN INC. standards and guidelines

Position Requirements:

• Client Service: Ensures that the client remains the top priority while balancing required tasks and overall store operations
• Store Operations and Organization: Ability to organize, delegate, prioritize assignments, and meet deadlines
• Merchandising: Knowledge of visual standards and techniques, and ability to implement and maintain within ANN INC.’s guidelines