KNAPP Inc
WHO WE ARE
At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer’s value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world’s industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing.
We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future! Join us and see how you can help change the world! For more information, visit www.knapp.com.
WHAT YOU GET TO DO
As a Resident Maintenance Technician, you will be expected to provide industrial Electrical/Mechanical expertise and be part of a team that works to maximize equipment utilization and efficiency. You will assist in the development and implementation of processes to maintain proper utilization and functionality. We require that you have advanced knowledge in exercising discretion and sound judgment with regard to your teammates, time management and services provided as a part of your daily routine. You will have knowledge in electrical, mechanical, hydraulics, pneumatics, and automated equipment and robotic systems, including the utilization of 480vac, 240vac, 120vac, and 48vdc, 24vdc, VFDs, and PLCs (Siemens preferred). The successful candidate will work with the existing Maintenance Shift Supervisor, Resident Site Supervisor, and/or Site Maintenance Manager within a team of experienced engineers.
Be a team member and provide first-class maintenance support to Customer on operation and maintenance of automated storage and retrieval systems, and storage and picking systems installed at the Customer’s location.
Have a proven experience of dealing with electro-mechanical faults and preventative maintenance operations as a support technician. You are eager and determined to succeed, demonstrating safety consciousness in all activities undertaken with a track record of problem-solving skills and successful completion of tasks. In addition, you may be required to respond to emergency calls. Working on weekends will be a requirement and will be structured accordingly to provide forward planning.
Essential Functions and Responsibilities:
Rectify electro-mechanical faults and specialist technical assistance as a support technician
Respond to emergency calls on Customer sites
Be safety conscious in all activities, demonstrate a track record of owning problems and promote successful completion of the tasks
Provide first-class response to Customer, ensuring as reasonably and practical as possible a first-time right policy
Provide emergency breakdown and specialist maintenance support
Handle set up and calibration of precision automation equipment
Create strong effective working relationships with Customer and their operational agents to enable KNAPP to provide superior service
Achieve performance in terms of expected output, speed of response, quality of repair and standards of workmanship
Train customer’s maintenance team as required
Provide experience and expertise in the installation of conveyor and precision automation equipment
Maintain quality of service by ensuring effective communication with customers
Ensure that reports are well written and legible
Execute site quality procedures, safety procedures, and any statutory procedures
Participate in regular meetings with the Maintenance Shift Supervisor or Resident Site Manager or Site Maintenance Manager to discuss activities and progress, unless there is no on-site accountability in which case you would provide that information to the Resident Business Manager
Provide specialist maintenance service support to the Customer’s installed system
Ensure that all spare parts usage issues are logged appropriately and promptly with the KNAPP Spare Parts team
Ensure proper care and maintenance of the tooling and equipment are provided
Provide flexibility and the best use of skills and capabilities
Ensure that all time sheets and documents are accurate and legible; to be submitted to KNAPP on biweekly basis for approval
Experience in mechanical strip-down/re-assembly, basic field wiring, machine calibration and system testing
Ability to work against a timeframe to complete reactive repairs
Interact with on-site management keeping them informed of repair and maintenance progression and addressing their concerns in a professional manner
Show hands-on ownership of issues to achieve a quick time resolution
Ability to appreciate health & safety considerations with regard to given tasks and to carry out risk assessments
Mechanical aptitude, including the ability to read assembly drawings
Ability to operate hand tools and assemble parts onto equipment
Ability to follow set up instructions, assembly drawings and checklists
Strong attention to detail and exceptional follow-up skills
Excellent communication and customer service skills with both internal and external Customers
Computer literate with basic Microsoft Office skills
Willingness to learn and adapt to changing role requirements
Appreciation of cultural diversity
Perform other duties as required
Working Conditions and Environment:
Weekends and overtime as required by work
Occasional travel required
Authorization to work in the U.S. and/or Canada
Passport or ability to obtain passport
Professional office etiquette is required at all times
Physical requirements may include:
sitting, squatting, walking, reaching out to arm’s length, reaching over-head, lifting between 50-100 pounds, and reading
WHAT YOU HAVE
Degree in Electrical and/or Mechanical Engineering or equivalent work experience
3 - 8 years of verifiable progressive experience as a Maintenance Repairman, Maintenance Electrician, Machine Repairman, or Industrial Maintenance Engineering
Demonstrated experience in providing repairs on various types of machinery systems, including electrical, mechanical, pneumatic and hydraulic systems
Bilingual (English/Spanish) and or (English/German) preferred but not required
Extensive experience in equipment maintenance, modifications and design preferred
Strong problem-solving capabilities
Talent and commitment to provide a unique interpretation or analysis of our systems to our customers
Process-oriented mentality
WHAT YOU WILL GET
Industry competitive compensation
Great benefits with competitive employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
401k with employer match and no vesting!
Paid Vacation & Holidays
Profit Sharing
Paid Parental Leave
Subsidized child-care
Tuition Reimbursement
Pet Insurance
Corporate Social Responsibility including recycling, sustainability, and volunteering
KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.
Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy, and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”