3 Front Desk Agent (PT) Jobs in Emporia, KS
KMG Hotels is Hiring a Front Desk Agent (PT) Near Emporia, KS
Job Summary:
The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience – a Front Desk Agent will check in and out guests efficiently, and make sure they have all they need for a great stay.
- Register guests and assigns rooms. Accommodates special requests whenever possible.
- Assists in preregistration and blocking of rooms for reservations.
- Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
- Understands room status and room status tracking.
- Knows room locations, types of rooms available, and room rates.
- Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Knows the location and types of available rooms as well as the activities and services of the property.
- Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day-use rooms.
- Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures.
- Knows how to use front office equipment.
- Process guest check-outs.
- Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work.
- Uses proper telephone etiquette.
- Uses proper mail, package, and message handling procedures.
- Attends department meetings.
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Knows all safety and emergency procedures, Is aware of accident prevention policies.
- Maintains the cleanliness and neatness of the front desk area.
- Understand that business demands sometimes make it necessary to move employees from their accustomed shifts to other shifts.
- High School diploma/Secondary qualification or equivalent.
- One year of front desk/guest service experience is strongly preferred.
- Proficiency in OnQ is preferred but not essential.
- Some colleges/universities preferred but not required.
- Additional language skills are preferred but not required.
- Experience: Previous hotel-related experience desired.
- Physical: Requires writing, standing, sitting, walking, repetitive motions, hearing, and visual acuity, and may on occasion have to lift and carry up to 40 pounds.
- Being passionate about people and service.
- Strong communication skills are essential when interacting with guests and employees.
- Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates, etc.
- Basic math skills are used frequently when handling cash or credit.
- Problem-solving, reasoning, motivating, and training abilities are often used.
- Have the ability to work a flexible schedule including nights, weekends, and/or holidays.
Job Summary
Part Time
$25k-33k (estimate)
01/31/2023
05/21/2024
kmghotels.com
Kansas City, MO
<25
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The job skills required for Front Desk Agent (PT) include Guest Service, Front Office, Housekeeping, Cash Handling, Problem Solving, Commitment, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent (PT). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent (PT). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent (PT) positions, which can be used as a reference in future career path planning. As a Front Desk Agent (PT), it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent (PT). You can explore the career advancement for a Front Desk Agent (PT) below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
12/01/2021: Richmond, VA
The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
11/30/2021: Saint Paul, MN
Seek Out Hospitality Skills Training Opportunities.
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Finally, Add A Summary Or Objective Statement.
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Step 3: View the best colleges and universities for Front Desk Agent.
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