At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Klaviyo is a technology company that combines customer data and marketing software. We help businesses of every size - from entrepreneurs to iconic brands - deliver amazing experiences across email and other owned channels. Our goal is to help brands connect with their customers, get new ones, and use Customer-First Data to create amazing experiences. We work hard to empower brands and speed their path to success.
Klaviyo's Product Team is made up of Product Managers, Product Analysts, and Product Operations Team Members. We are a collaborative group and love processes that make our lives easier. The Program Manager of Product Operations will help build and expand the Product Operations function at Klaviyo. You will help enable the Product team to run effectively, while also working closely with cross-functional partners to drive Product team objectives. Also, you will lead production operations and programs for multiple key initiatives - internal and external - that help drive overall impact for the Product team at Klaviyo.
How you will make a difference

• Help the product team operate effectively by providing clarity and visibility on our projects, both internally and to a cross functional audience
• Evaluate team needs and implement and measure processes with product managers, product analysts, and cross-functional partners to solve for our growing need to collaborate holistically across the organization
• Create alignment and education across the product team and cross-functional partners on tools and best practices
• Collaborate closely with directors, people leaders, and product managers and product analysts to define, document, and operationalize processes
• Keep a close pulse on the health of the product team, enabling effective communication, and providing actionable next steps to improve

What you will need

• 4 years of experience in product operations or technical program management in an agile environment, preferably at a high-growth tech company
• Excellent communication and presentation skills
• Demonstrated ability to work through ambiguity to a detailed solution-taking a problem, identifying a path forward, and driving an initiative through
• Demonstrated effectiveness in building relationships and working across organizational boundaries to stay aligned
• You're a hands-on, nurturing leader with the ability to take ownership and work collaboratively in leading multiple work streams and initiatives

The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.
Base Pay Range For US Locations:
$76,000-$114,000 USD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.
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