You haven't searched anything yet.
Please note this position is in person at our Store Support Office in Phoenix, AZ. The shift runs from 8:00am - 5:00pm 5 days a week. The Desktop Support Technician II is responsible for in-person support within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all of the company’s hardware and equipment to ensure optimal performance. This position works within the ITIL framework to communicate with Team Members and other functional units within the Sprouts IT Department.
Within the IT Support Desk domain, the Desktop Support Technician II requires an advanced understanding of the software used in a Microsoft office environment, PC hardware, and printer troubleshooting. A strong sense of customer-focused service is a must. Proficiency in documenting work performed and setting expectations for the timelines required to complete service is required. An understanding of ITIL aligned best practices is required.
In addition to an advanced understanding of the store support environment, the Desktop Support Technician II is responsible for process documentation. They are also given a role in the fulfillment of special projects and are expected to handle escalations from Desktop Support Technician I.
Overview of ResponsibilitiesPersonality Traits:
Communication Skills:
In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:
Eligibility requirements may apply for the following benefits:
Get Paid Every Day!
Sprouts Farmers Market offers DailyPay - if you’re hired as an eligible employee, you’ll be able to transfer the money you’ve already earned at no extra cost, and get it the next business day, for free. We offer DailyPay so you don’t have to wait for payday to access the money you’ve already worked for. With DailyPay, you can see how much you’ve made every day and you can transfer your money any time before payday.
You can learn more by visiting https://www.dailypay.com/partners/sprouts-farmers-market/.
Why SproutsGrow with us!
If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer’s market setting. Come grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others along their journey.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts’ management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary.
Sprouts will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance in Hiring Ordinance.
California Residents: We collect information in accordance with California law, please see here for more information.
Full Time
Retail
$48k-60k (estimate)
05/03/2024
05/01/2025
sprouts.com
PHOENIX, AZ
15,000 - 50,000
2002
Public
JACK L SINCLAIR
$5B - $10B
Retail
Sprouts own and operate a chain of grocery stores that sells frozen foods, body care and household products.
The job skills required for Desktop Support Technician II include Technical Support, Customer Service, Troubleshooting, Written Communication, Microsoft Office, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Technician II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Technician II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Technician II positions, which can be used as a reference in future career path planning. As a Desktop Support Technician II, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician II. You can explore the career advancement for a Desktop Support Technician II below and select your interested title to get hiring information.