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Assistant Customer Service Manager
$67k-87k (estimate)
Full Time | Transportation 5 Months Ago
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Kintetsu World Express is Hiring an Assistant Customer Service Manager Near Romulus, MI

OVERVIEW

Purpose of Job

To provide service and support to customers and overseas offices by providing required information and documentations in compliances with U.S. Export regulations and customers expectations in timely manner.

Summary of Benefits

KINTETSU WORLD EXPRESS (U.S.A.), INC. SUMMARY OF BENEFITS

Medical Plan including Prescription

  • Eligible for medical coverage on the 1st month following one (1) month of employment.
  • CIGNA is the current provider, offering 3 plans.

Dental Plan

  • Eligible for dental coverage on the 1st month following one (1) month of employment.
  • CIGNA is the current provider, offering 2 plans.

Vision Care

  • Eligible for vision coverage on the 1st month following one (1) month of employment.
  • VSP Vision Care is the current provider, offering 1 plan.

Flexible Spending Account (FSA)

  • Medical Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • Limited Purpose Flexible Spending Account

Health Savings Account (HSA)

  • Health Savings Account when enrolled in Cigna High Deductible Health Plan (HDHP)

Life Insurance

  • Life insurance (1½ times annual salary up to a maximum benefit of $50,000);
  • Supplemental life insurance (at the expense of the employee);
  • Long term disability (LTD) coverage;
  • Accidental death and dismemberment (AD&D) coverage

Paid Time Off (PTO)

  • PTO begins to accrue for eligible new hires on their first day of employment with the Company, subject to the accrual cap.

Paid Holidays

  • Newly hired employees are entitled to all mandatory and optional/shift holidays that remain for the calendar year. A newly hired employee who begins employment after January 1 of the calendar year is not entitled to more than ten (12) paid holidays for that calendar year.

Retirement Plan

  • 401(k) Plan (current employer match .50 cents for each employee dollar) subject to the current vesting schedule.

Student Loan Assistance

  • Eligible for student loan assistance after three (3) months of continuous employment, pending verification.
  • Company monthly contribution of $437.50, not to exceed an annual contribution of $5,250.00.
  • Any eligible employee participating in both Student Loan Assistance Program and Tuition Reimbursement Program is subject to a total maximum annual amount of $5,250.00 for both programs combined for the calendar year.

Tuition Reimbursement

  • Eligibility for Tuition Reimbursement is three (3) months of continuous employment.
  • Reimbursement is limited to $5,250.00 per employee per calendar year.
  • Any eligible employee participating in both Student Loan Assistance Program and Tuition Reimbursement Program is subject to a total maximum annual amount of $5,250.00 for both programs combined for the calendar year.

Wellness Day

  • Eligible for one (1) Wellness Day for an annual physical exam per year subject to submission of required documentation.

Voluntary Benefits

  • Hospital Indemnity Insurance
  • Accident Insurance
  • Critical Illness Insurance
  • Commuter Benefits – Parking and Transit

This summary is provided for informational purposes only. Plan details are subject to change. Once employed with Kintetsu World Express (U.S.A.), Inc. plan details and enrollment forms will be provided.

RESPONSIBILITIES

Essential Duties & Responsibilities

1. Provide service and support to both customers and overseas offices regarding shipment arrangement, status, transit schedule, and/or any irregularity2. Monitor and provide booking & on-board confirmation to all parties for handling accounts3. Arranges pick up and delivery schedule4. Handles shipment on-hand and setups5. Create shipment reports for customers and branch management6. Log all damages and loss to report to department supervisor and manager7. Abide by transportation security administration regulations8. Joins monthly Customer Service Meeting9. Joins training and review meeting for all handling accounts

BASIC QUALIFICATIONS & REQUIREMENTS

Basic Qualifications & Requirements

List any required educational attainments (degrees, certificates, licenses, etc.): Driver Liscence

List any required skills (computer, machinery, typing, etc.): Microsoft Excel, Word etc.

List any required special attributes (ability to move/pick-up certain weight capacity, personality traits, certain aptitudes, etc.): N/A

List any required experience (of what type, for what duration, in what industry, etc.): N/A

PREFERRED QUALIFICATIONS

Preferred Qualifications

List any preferred educational attainments (degrees, certificates, licenses, etc.): N/A

List any preferred skills (computer, machinery, typing, etc.): N/A

List any preferred special attributes (ability to move/pick-up certain weight capacity, personality traits, certain aptitudes, etc.): DG Handling Certificate 

List any preferred experience (of what type, for what duration, in what industry, etc.): 2 years transporation industry

Job Summary

JOB TYPE

Full Time

INDUSTRY

Transportation

SALARY

$67k-87k (estimate)

POST DATE

11/19/2023

EXPIRATION DATE

04/03/2024

WEBSITE

am.kwe.com

HEADQUARTERS

DORAL, FL

SIZE

50 - 100

FOUNDED

2001

CEO

MASA HATTORI

REVENUE

<$5M

INDUSTRY

Transportation

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If you are interested in becoming an Assistant Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Assistant Customer Service Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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They face customers or consumers who are either complaining or raving about their product and services.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Some managers work their way up from roles such as customer service assistant, gaining relevant qualifications and experience where possible.

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Speculative applications to employers of customer service staff may prove fruitful.

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