The Front Desk Agent will be responsible for greeting and welcoming guests, answering all calls and directing guests as needed.

• Check guests in and out in an orderly, efficient manner with a high degree of attention to guest satisfaction, and details of check in/check out process.
• Assist in all Guest Services areas as needed. Answer guest questions and offer information and assistance related to all aspects of the resort.
• Provide exceptional customer service while acting as an information source for dining, attraction, and shop options on and off property.
• Provide resort guests and members the highest level of customer service by operating our computerized reservations and hotel management system with skill and expertise.
• Expedite arrival/departure of guests, while assisting them with their concierge needs.
• Perform a wide range of administrative functions to ensure efficiency of the department.
• Adhere to company procedures and policies.
• Assist department with any guest and member complaints/concerns and communicate to appropriate departments.
• Answer telephones in a manner that complies with company standards. Maintain open communication with other departments to fulfill guest needs with accuracy and in a timely manner.
• Monitor last minute reservations and house count. Monitor status of guest accounts. Accurately update information in computer systems as needed.
• Take ownership of all complaints and concerns that occur during shifts following department guidelines, escalating the issue when necessary to next level.
• Attend all mandatory meetings.
• Have knowledge of the resort’s daily operations including banquets, meeting room rates, functions of the day and hours of operation.
• Maintain up-to-date knowledge of all events, specials, operations, pricings, etc.
• Maintain a clean and organized work area and report all unsafe conditions immediately.
• Completing any other task/duties assigned.

Qualifications/Requirements

• Position requires flexibility in scheduling including AM/PM shifts, weekends, and holidays.
• Must have attention to detail, strong ability to multi-task, and time-management skills.
• Customer service experience of at least 1 year is preferred; resort/hotel experience is a plus.
• Must have strong verbal and written communication skills.
• Must be proficient in POS systems.
• Must be able to sit, stand for long periods of time.
• Must be 18 years of age or older.