Kingstowne Residential Owners Corporation (KROC) is the homeowner’s association for the Kingstowne community, located within Alexandria, Virginia. The association’s Administrative Office handles all day-to-day operations for our 5,335 homes and is the main point of contact for the community. We are a community service-oriented workplace and all our administrative staff provides courteous, considerate, and professional service to residents, contractors, co-workers, and all constituents.

We are looking for team oriented, specialized staff with talent and experience seeking a fast-paced, service-focused, and team-oriented work environment. Kingstowne Residential Owners Corporation offers a competitive compensation and benefits package commensurate with relevant experience.

Operations Manager

Under the direction of the General Manager, this key management position oversees the management of contracts that include landscape, irrigation, street repair, and snow plowing services. Supervises the day-to-day activities of the Facilities and Grounds Coordinator. Assist in the day to day operation of the community. Attends Board meetings to seek input on strategic priorities and provide updates. This position works as part of a high-performance service team delivering exceptional expertise and support.

The successful candidate must have the ability to multi-task exceptionally well, take direction from the General Manager, is extremely well organized, and enjoys being part of a support team that delivers superior service to residents.

Here is an overview of the position:

• In conjunction with the Board of Trustees, General Manager and Covenants Manager, plan and carry out programs and services for the association.
• Ability to provide direction and supervise the daily work of the Facilities and Grounds Coordinator.
• Direct oversight and management of contracts including landscaping, irrigation, tree maintenance, and snow plowing, as well as other contracts related to the grounds and facilities.
• Direct oversight of street repair contract, working in collaboration with Facilities and Grounds Coordinator
• Ensure resident communications relating to all grounds and facilities issues are handled in an efficient, timely and appropriate manner.
• Develop budget projections for areas of direct responsibility.
• Prepare requirements related to the bidding of contracts, solicit qualified bidders, and supervise contract work, while involving the General Manager as directed.
• Maintain a maintenance schedule of the grounds and facilities work and ensure activities have direct oversight through completion.
• Serve as a backup contact for issues that arise after hours of operation and on weekends.
• In the event of a snow emergency, and in coordination with the General Manager, may be required to be on site to coordinate the activities of the snow removal company and their services.
• Oversight of the pool company contract and services during pool season.
• Provides courteous, considerate, and professional service to residents, contractors, co-workers, and all constituents.

Essential Physical Requirements:

• Driving a vehicle
• Picking up a minimum of 40 pounds
• Navigating uneven terrain and varying weather conditions

MINIMUM QUALIFICATIONS:

Education and Experience:

• A college or technical degree in a building/landscaping trade or equivalent experience.
• Five years of experience in grounds, construction and maintenance administration or landscape management.

Knowledge, Skills, and Abilities:

• Ability to supervise contractors.
• Ability to develop contract solicitations.
• Ability to develop written reports.
• Ability to effectively communicate policies and regulations regarding the use of common areas to residents.
• Strong written and verbal communications skills.
• Ability to present ideas and information in a clear, concise, understandable, and organized manner.
• Ability to understand and carry out written and oral direction.
• Positive, innovative approach to problem solving.
• Ability to work independently and as a team member.
• Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail, and follow-through.
• Ability to exercise sound judgment and discretion.
• Must be able to set priorities and to cope with competing demands.
• Excellent time-management and general organization skills.

Pay: $68,400.00 - $100,700.00 annually commensurate with experience

No agencies please

Equal Opportunity Employer

Job Type: Full-time

Pay: $68,400.00 - $107,700.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• Monday to Friday
• On call

Experience:

• operations management: 5 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person