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The Kings County Child Support Services has an excellent career opportunity available for the position of Child Support Assistant. The incumbent will perform a variety of specialized clerical functions. The incumbent will be responsible for assisting the public and performing basic case management tasks, including the initial interviewing to opening new child support cases, locating absent parents, and performing locate activities. Future vacancies for this position may be filled from the eligible list to be established. The expected life of the eligible list is six months. For more information about Child Support Services, please click here.

Duties include but are not limited to those described below. Reasonable accommodation will be made when requested and determined by the County to be appropriate under applicable law.

Performs a variety of general and/or department-specific clerical office and staff support duties; maintains and manages front reception; assists the public by phone and in-person regarding child support matters; provides direct services to internal and external customers, including coordinating with other employees, departments and outside agencies; assists with preparation and maintenance of legal documents, reports, manuals, and files; answers correspondences, including entering and retrieving data from automated systems; picks-up and drops off mail and legal documents to and from post office, government center, courthouse and/or other county departments daily; distributes mail to appropriate personnel; scans documents and attaches to appropriate cases. Within limited scope of assigned responsibility, interviews case participants in child support matters; collects information from individuals at the initial interview; provides information to parents; locates absent parents; obtains and verifies information by mail, telephone, office interviews, and electronic devices; accesses criminal records, credit reports, tax records and other resources. Within assigned authority, explains office policies and legal procedures; learns to interpret and apply Federal/State rules and regulations on child support matters relating to assigned duties; utilizes computer terminal to establish case record and logs caseload activity, work tasks, lists, and case cleanup activities; refers cases to Child Support Specialists or supervisor for complex actions and actions beyond assigned authority as appropriate; and performs related work as required.

Any combination of education and relevant experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required knowledge, skills and abilities would be:

Education: Equivalent to completion of high school.

Experience: One year of full-time, paid public contact work experience, either performing general clerical work or six months of full-time, paid public contact work experience involving interviewing and obtaining information from the public, conducting financial calculations and/or transactions. (Substitution: Completion of one year of college (thirty (30) semester units) from an accredited college or university with coursework in business, office practices may substitute for the required experience.) 

Special Requirements: Ability to: (1) qualify for security clearance through a background investigation which includes fingerprinting; (2) travel frequently within the County and occasionally outside of the County; and (3) type and use a computer keyboard with speed and accuracy at a level sufficient to perform the duties of the position. Certain positions in this classification may be designated as bilingual requiring fluency in a foreign language.

License: Possess and maintain a valid appropriate California driver's license issued by the State Department of Motor Vehicles.

Work Environment/Physical Requirements: Primarily works in a secured office environment, with frequent off-site travel to and from post office, government center, courthouse and/or other county departments; frequent exposure to outdoor conditions with varying temperatures and climate; walking on hard or uneven surfaces. Requires mobility and dexterity to work in a standard office environment and use standard office equipment, including typing and sitting at a computer for extended periods; hearing and speech to communicate orally, in person and on the phone; vision to read things up close and far away, and to read handwritten, printed material and computer screen; hand/eye coordination for use of computer/office equipment and files; may involve public interactions that may include dealing with erratic and on rare occasions threatening behavior; safely operate a motor vehicle; ability to lift and carry light to heavy objects; manipulate papers, files and other equipment; and climb stairs and step stools. 

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All completed applications and supplemental questionnaires will be reviewed. Depending upon the number of applicants who meet the minimum qualifications, the examination process may include a screening committee (pass/fail) and/or a written examination (pass/fail) and/or an oral examination (100%) which may include a written practical component to determine placement on the eligible list.