Adheres to all areas of the KHI Behavioral Expectations Agreement and Social Media Guidelines; Supports/embraces KHI’s Mission, Vision, and values, as well as promote a positive image of KHI; Acts as a role model to staff; Maintains patient and staff confidentiality; Maintains a professional appearance and manner at all times; Supports a healthy work environment through skilled communication, true collaboration, effective decision making, appropriate staffing and meaningful recognition. 

All care is provided with kindness and compassion.

Receptionist Activities

· Facilitate daily unit operations by performing receptionist activities and the clerical duties required to coordinate patient care.

· Represent KHI and the nursing unit by providing prompt, polished customer service and acting as a resource for patients, families, staff and physicians.

· Initiate discharge folders, patient portal information, and patient information code card upon admission (for all inpatient units).

· Assess unit environment, observant of opportunities where attention is needed by hospital or nursing staff. Survey patient rooms daily for the presence of suction and oxygen. Assess high risk readmission patients ensure nursing staff are aware of the steps necessary for compliance.

· Coordinate patients’ daily schedule (i.e. tests, exams, x-rays procedures, discharge appointments, transportation, and follow up appointments).

· Accountable to maintain and organize patient medical record, perform 24-hour “chart checks” and ensure orders and consults have not been missed or incorrectly entered.

· Use the electronic medical record for data entry and for the monitoring of accuracy and missing information.

· Monitor Service Provider Workspace hourly (at minimum) to ensure stat physician orders and unacknowledged orders are communicated to nursing staff.

· Ensure all “readmission risk” patients are acknowledged in the Service Provider Workspace and have their Post Hospital Care Clinic follow up appointment made as well as documented on their discharge instructions

· Receive and record only emergent verbal and telephone orders from the medical staff for diagnostic laboratory non-invasive radiology tests and nutrition services.

· Proficiently utilize office equipment including phone, computer, fax, Vocera, printers, copier, scanner, etc.

· Complete requisition forms for clerical, office, dietary and medical supplies to ensure adequate levels are maintained. Reconcile supply order with the delivery of supplies. Maintain cost-effective supply levels and processes supply requests.

Patient and Family Experience

· Assist with responding to the needs of patients by promptly and politely answering call lights.

· Considerately inform patient or family if nursing staff is unavailable; work to quickly locate and alert nursing staff to requests or needs of patients.

· Maintain positive image of the nursing staff by exhibiting teamwork and “managing up” nursing staff and physicians.

· Perform room orientation and instruct communication board usage to newly admitted or transferred patients (for all inpatient units).

· Maintain patient/family education information/brochures.

· Use discretion in communicating confidential patient information.

· Distribute water, blankets, pillows, etc (as needed).

Physician Experience

· Establish and maintain rapport with physicians, welcoming and orienting new physicians to the unit as necessary.

· Introduce physician to new nursing staff.

· Assist physicians with CPOE, troubleshooting issues as necessary.

· Manage physician consultations and charts accordingly.

· Serve as a liaison between physician and nurse, when needed for communication.

Camera Tech

· Demonstrates competence with operating video monitor equipment by managing the video monitor (including audio component), display of rooms, adding and deleting beds monitored; is aware of actions for video monitor Downtime.

· Receives report on video patient assignment from nurse. Stays at the monitor at all times, reports changes in patient’s behavior/status to nurse.

· Documents and signs “Record and Video Monitoring form” (verbal reminders, staff interventions, # of fall alerts.

· Identifies the behaviors that may precipitate a fall; is aware of the proper steps to take if patient is not seen on the video monitor.

Education: None

Certification: BLS certification through the American Heart Association or American Red Cross

Licensure: None

Skills and Knowledge:

· Familiarity with computers, office equipment and medical terminology.

· Strong customer service skills, along with the ability to proactively anticipate and respond to needs of clinical staff, establishing and prioritizing multiple demands simultaneously.

· Ability to communicate effectively with a diverse group of individuals and to defuse situations in order to promote a positive patient care environment.

· Demonstrates critical thinking, creative problem solving, organizational skills, priority setting, utilization of appropriate lines of authority, and responsiveness to crisis situations.

Education:

· High School graduate or equivalent; or

· Higher level of education; or

· A minimum of 1 year of work experience

Certification: NAHUC certification desirable.

Experience:

· Previous experience working in a healthcare or customer service setting preferred

· Successful completion of medical terminology course preferred.

Exposure Categories: Category II: Expected duties have possible, but not routine, potential for exposure to blood, body fluids or tissues

· Requires the ability to sit for long periods of time, stretch, reach, bend and to be able to see.

· Ability to hear and work in a stressful environment.

· Ability to lift up to 20 lbs.